Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Direct is an exciting, new payment service that Visa provides to clients including issuers, acquirers, processors, merchants, remitters and service providers to facilitate domestic and cross-border fund transfers/disbursements to accounts in the Canada and around the world. Visa Direct uses push payment technology, i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails to send money to over 8.5 billion card, account and wallet endpoints around the world. Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.

We are seeking a highly motivated and detail-oriented Account Manager to support the Senior Director of Strategic Account Management, Money Movement Solutions. In this role, the candidate will assist the Senior Director to manage and grow the relationships with Visa's top money movement customers in the Canadian market, including leading financial institutions, credit unions, fintechs and remitters. The candidate will be responsible for managing, deepening, and expanding client account relationships, and identifying, closing, and executing initiatives to grow and diversify client transaction volume and revenue. The successful candidate will support the achievement of the transaction and revenue targets for the overall portfolio. Responsibilities will include identifying and supporting growth opportunities, preparing sales and quarterly business review presentations, conducting transaction and revenue analysis, preparing strategic account plans, supporting activities at all stages of the sales cycle, supporting program and new product or route launches and managing client service requests and inquiries.

Visa is looking for an individual with a 'roll up your sleeves' mindset with a proven record of success in building, supporting and growing client account relationships in fast-paced environments with demanding timelines. The ideal candidate possesses excellent communication and problem-solving skills and excels at building and nurturing trusted client relationships. The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the Canadian Visa Direct business.

We work in an agile environment, so the successful candidate must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical, as we interface with all areas of Visa including specialized product groups, sales, legal, pricing, client consulting, marketing, finance and corporate communications to coordinate the end goal of achieving aspirational objectives. The candidate must be adaptable with the ability to pivot and adjust as new information and lessons learned come to light.

Responsibilities:

Actively manage client relationships to achieve and exceed transaction and revenue targets for Strategic Visa Direct Clients:

• Coordinate with internal teams, including product development, technical solutions, customer support, finance, legal, and to deliver a seamless client experience.
• Manage client service inquiries, requests and issues, coordinating and ensuring timely and effective resolution by working with various internal stakeholders.
• Complete regularly scheduled account reviews to evaluate performance and achievement of priority goals
• Maintain accurate and up-to-date client information in CRM systems.
• Track and report on key performance metrics and account activities to senior leadership.
• Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed to address issues and identify opportunities to optimize program performance.
• Identify and manage underperforming program revenue impact and resolution.

Deliver on client and portfolio growth targets to expand to additional routes/corridors, use cases, and endpoints to drive increasing transaction volume and Visa share of client:

• Support the sales pipeline development of Strategic Client portfolio including up-sell and cross-sell of endpoint options, routes / corridors, use cases and VAS (Value-added Services) across primary and extended client LOBs.
• Collaborate with the Senior Director and client Account Executive(s) to prepare account plans and execute on account priorities.
• Partner with Visa Direct commercialization team to identify the go-to-market payment need and ensure we have the right value proposition and product construct to meet the need of the client and their end-customer.
• Provide comprehensive, insightful review of the client's program performance identifying opportunities for business growth and optimization.
• Manage and support clients through the sales cycle from opportunity identification, contracting, solutioning, and program launch, ramp, and optimization.
• Prepare comprehensive sales presentations and quarterly business reviews to support client meetings and business reviews.

Champion money movement with internal and external stakeholders

• Be a payments leader - recommend, develop, and implement new and creative approaches to growing the business.
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to Visa Direct.
• Identify and raise product feature enhancements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 5+ years of sales, account management or client support experience. Payment / money movement industry-related, along with experience with banks, preferred.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Detail-oriented with strong organizational and time management skills.
• Creative self-starter with a bias toward action and proven track record for managing and growing client relationships.
• Excellent problem-solving skills with a strong focus on delivering for clients.
• Strong interpersonal and communication skills (both verbal and written) with executive presence and ability to interface with senior client executives.
• Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, suppliers, and internal stakeholders.
• Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adoption.
• Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Visa or financial/payment industry knowledge preferred, push payments or real-time payments experience a plus
• Technical aptitude with understanding of predominant payment schemes, i.e. ACH, RTP, SWIFT and Cards a plus.
• Experience with CRM software and other account management tools a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.