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Service Advisor

Midas ROUF
Calgary, AB
Job Details:
Full-time
Experienced

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
Responsibilities
The Service Advisor supports the Shop Manager in the optimization of the shops retail sales and profitability while delivering superior customer service, including:
  • Develop and present estimates, source parts and sell jobs to customers
  • Interpret inspection results (working with Technician) and present results to customers
  • Deliver superior customer service while listening and consulting customers
  • Contributing to the effectiveness of peers to promote success
  • Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
  • Work with Shop and Store Managers to plan and execute the job with positive customer satisfaction.
  • Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates.
  • Excellent work ethics and moral ethics.
Qualifications
  • General automotive knowledge.
  • 1 year experience in the automotive industry as service advisor.
  • Excellent customer service skills.
  • Good communication skills.
  • Team-building skills.
  • Valid drivers license.
  • Ability to work a flexible schedule including weekends, evenings, and holidays.
  • Reliable mode of transportation.