Role:

• Ensure all Zendesk tickets are handled in a timely manner.
• Responsible for supporting customers world-wide by phone, email, team viewer and on site.
• Document, maintain and follow-up on all customer inquiries, through the Tracking System database
• Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
• Create training materials and train customers in the use of company products.
• Installation and commissioning of new equipment
• Calibration and verification of testers
• Onsite maintenance/repair of testers
• Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests)
• Validation and verification of application performance, on new and existing D&V Products, as required
• Responsible to process, monitor and follow-up on completion of RMAs, as assigned.
• Other duties as assigned by management.

Education and Experience

• Sc. in Electrical/Mechanical Engineering
• Excellent written and oral communication skills
• 5+ years in a technical support role.
• Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems.
• Excellent customer service skills and relationship building
• Excellent problem solving and analytical skills.
• Advanced knowledge of electronic circuit applications
• Advanced knowledge of computers and programming
• Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals.
• Familiarization with automotive electromechanical systems and electronics would be an asset.
• Must be willing and able to travel (drive and fly) to the USA and Overseas.
• Must have a valid passport and driver's License.

D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: [email protected] or fax us at (905) 264-0502.

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.