Posting closes: January 20, 2025, 4:00 pm MST

Employment Status: Temporary, Full-time (6 months)

Servus is growing! We are currently looking for a Banking Productivity Metrics and Performance for our Productivity & Optimization department.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes' World's Best Banks list for 2022? We're excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!

The Productivity and Performance Metrics role is responsible for setting the strategic direction for organizational productivity, developing metrics, and driving sustained performance improvements. The Productivity and Performance Metrics role champions a culture of accountability and data driven decision-making to ensure that the organization meets its productivity and business goals.

Key Functions:

• Vision and Strategy: Define and champion the overarching vision for organizational productivity, developing strategies that align with business objectives and drive continuous and sustained performance improvement.
• Performance Oversight: Establish and monitor key performance indicators (KPIs) to measure productivity effectively, providing insights to guide strategic decision-making across the organization.
• Cross-Organizational Leadership: Promote collaboration across departments, inspiring teams to adopt best practices and fostering a culture of continuous improvement and accountability.

Requirements

• Bachelor's degree in Business, Operations Management, Data Analytics, or a related field; a Master's degree is a plus.
• Strong understanding of KPI development and performance metrics and experience with data analytics tools (e.g., Tableau, Power BI) and productivity measurement software.
• Minimum 5-7 years of experience in productivity management, performance analysis, or a similar role, with proven leadership experience in driving cross-functional initiatives and promoting a data-driven culture.
• The business may periodically request department support for special projects or areas with staff shortages. Employees may be asked to volunteer, which could result in changes to hours, location, and travel.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!

#indh