Director of Off-Site Operations

Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Director of Off-Site Operations to join their team in Vancouver.

The Director of Off-Site Operations will strategically lead and optimize all off-site and customer service operations. Reporting to the General Manager, this role will ensure seamless delivery of services to clients, by managing a dedicated team of Customer Service Managers, off-site employees, and external freight/logistics partners.

Responsibilities:

• Provide strategic oversight for Customer Service Managers and off-site employees, including leads and supervisors.
• Maintain and direct the performance of the freight/logistics contractor, ensuring on-time delivery and service excellence.
• Collaborate with internal stakeholders to resolve operational challenges.
• Build and maintain strong relationships with external health authority contract managers.
• Lead initiatives to deliver seamless off-site services at hospitals and long-term care facilities.
• Monitor and drive continuous improvement in operational performance to achieve business goals.

Skills and Qualifications:

• Extensive experience in supply chain or operations, particularly in logistics or labour-intensive industries and complex service industries.
• Strong strategic and business acumen with the ability to optimize operations.
• Exceptional leadership and mentoring skills to develop high-performing teams.
• Customer-focused with the ability to anticipate and respond to client needs effectively.
• Logical and resourceful problem-solver who thrives in dynamic environments.
• Highly organized and capable of managing multiple priorities.
• Proven ability to collaborate effectively across teams and foster innovation.

Benefits:

• Competitive salary and bonus package
• Comprehensive employer-paid benefit package
• RRSP matching
• Opportunities for professional development and career advancement in with a progressive established company with international operations