Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Systems Lead will be focused on the day-to-day management of import and export systems, in coordination with the Operation and Development teams across Global Relay; as well as liaising with the Data Services Team Leads to drive process improvements and system upgrades. The role will also involve the day-to-day oversight of Export/Import/Migration operations, in order to safeguard the implementation of customer requests and work quality of the DS Systems team.

Your Job:

Team management:

• Contribute to the growth of the Data Services team generally, and the DS Systems Team specifically by providing hands on leadership and support
• Contribute to effective communication within the department and the organization
• Support training of new hires and existing Data Services team member
• Manage and contribute to the technical training and mentoring of Systems Analysts
  • Set performance metrics, monitor performance, and correct skills / performance gaps.
• Review and improve the efficiency and effectiveness of existing processes and procedures
• Lead meetings relating to export/import/migration systems, and/or technical operations
• Liaise with Operations team on system updates, and with relevant Development teams on product/feature requests pertaining to Data Services
• Liaise with the Security team to mitigate system vulnerabilities, and address ad hoc data security concerns
• Provide department support to Systems Team Lead

Case management:

• Manage the day-to-day technical operations involving the export/import/migration case queue
• Liaise with internal teams and stakeholders to drive Enterprise project requirements
• Liaising with the Data Services Team Leads to maintain project scheduling and forecasting

Quality control:

• Manage quality control and information integrity involving the transfer and handling of data within the systems/infrastructure used by Data Services
• Monitor and evaluate use and effectiveness of existing software and scripts

Technology:

• Work with Data Services Team Leads on upgrades / improvements / replacement of existing technical infrastructure and networks
• Work with Data Services Team Leads to forecast capacity needs
• Research, document, test, and troubleshoot new technology on an ad hoc basis

Management support:

• Provide recommendations for policy and procedural changes
• Escalate potential business and/or customer impact situations to Management for prompt handling
• Provide SME support for cross-company issues and troubleshooting
• Support Management with completion of ah-hoc tasks and projects

Leadership, coaching & mentoring:

• Provide peer coaching and feedback to Data Services team members
• Participate in Leadership discussions and/or training where required
• Train and mentor team members in both soft and hard skills requirement
• Actively participate in leadership development and team member coaching initiatives

About you:

• Post-secondary education; undergraduate degree or equivalent experience preferred
• Minimum 2 years of experience in a dynamic, high caseload, office environment
• Strong attention to detail
• Familiarity and adherence to security and compliance regulations
• Previous customer service experience preferred
• Previous technical and/or business communication required
• Previous administration experience with the ability to manage multiple projects simultaneously
• Ability to write and speak English fluently, with strong editing skills
• Strong understanding of Microsoft Office Suite
• Strong computing and troubleshooting skills required
• Fluent in a variety of programming languages, software and systems
• Previous experience handling/managing Unix systems required
• Previous experience using database management systems required
• Prior experience as a Systems Analyst preferred

Working conditions:

• Able and willing to work on challenging cases or customers
• Prepared to work evening / weekend shifts on occasion, for scheduled activities or to meet project deadlines.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.