Company Description

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $19.32 per hour

Job Description

To supervise the day-to-day operations of the Larkspur Lounge and Divas.

Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Perform office duties such as scheduling, monthly inventory and pass-on
• Assist in ordering product
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Handle guest requests and complaints and authorize compensation when necessary
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.

Qualifications

• Post-secondary education in Hospitality/Tourism is an asset
• Alberta ProServe Certification
• Previous experience working in restaurant front-of-house operations
• Knowledgeable in a variety of liquor and wines
• 1-2 years of supervisory experience
• Strong communication and interpersonal skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• One complimentary meal per shift in our staff cafeteria

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission