Our purpose is simple: To enrich the lives of our partners. Waterloo Garage Doors/Ventri Door Technologies is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Operations team, and as a new Waterloo Garage Door / Ventri family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

The Service Manager will lead the Service Technicians and customer service team for the branch and will work as a team with the sister Branch Managers and Service Managers, while reporting to the local Branch Manager.

WHAT YOU WILL DO

• Exceed customers expectations by providing timely, reliable, and professional service to become the point of contact for Waterloo and surrounding area.

• Maintain regular contact with existing customers to ensure realization of customers expectations.

• Oversee the scheduling functions of all Door Technicians by coordinating work, resolving scheduling conflicts, and ensuring that the department is adequately always covered.

• Field incoming customer inquiries for preventive maintenance, repairs, and new installations.
• Provide customers with new quotes for overhead door and automatic door related products.

• Schedule all assigned training sessions and confirm they are completed promptly.
• Oversee the accuracy and submission of technician hours for payroll processing.
• Daily review of all work-in-progress by coordinating and rescheduling jobs and collaborating with the team to correct any issues with closing orders.
• Develop and nurture strong working relationships within the Ventri team and our customers.

WHAT YOU NEED

• Experience working with customers and showcasing excellent written and spoken communication skills.
• 2-3 years of scheduling or dispatch experience, preferably with experience working within a door and access control environment.

• Must be a motivated self-starter; able to work with limited supervision.
  

• Experience working with a team in a fast-paced environment.
• Highly organized and efficient at maintaining tasks and priorities, while displaying flexibility during times of change
• Strong desire for personal improvement and growth.
• Strong interpersonal skills; deals with conflict effectively.
• Experience in any of the following *an asset
  • Overhead doors and docks
  • Automatic doors and controls

WHAT WE OFFER

• Competitive Wages
• Comprehensive Benefits Package
• RRSP Program
• Profit Sharing Program
• Employee Assistance Program (EAP)
  
• Employee Referral Program
• Corporate Discount Program
• Years of Service Rewards
  
• Company Events and Celebrations
• Fundraising Initiatives for Local Charity Partners
• Family, Friendly Environment

Ventri Door Technologiesprovides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Manager of Human Resources will work with the applicant to meet the job applicants accommodation needs.