Role: Techno-Functional SAP Service Cloud V2 Consultant Location: Mississauga, Canada
Contract
JD:
Job Summary:
We are looking for a Techno-Functional SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.
Key Responsibilities:
Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, Reports, business rules, Extensions, Integrations, KUT fields and custom objects.
Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
Security: Ensure the security and compliance of SAP Service Cloud V2 applications.
MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration, Utilities Industry,
Qualifications:
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Experience: 7-10 Years of Hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.
Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.
Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
Preferred Skills:
Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
Knowledge of integration tools like SAP Cloud Platform Integration Suite.
Familiarity with Agile methodologies and DevOps practices.

"#L!-CEIPAL"