A market leader in the building materials industry is looking for a Customer Service Manager in the GTA.This individual will be primarily responsible for expediting orders and be a good liaison between production and sales.Reporting to the General Manager, this position will have 6-7 direct reports.

Responsibilities:

Act as a leader in process improvement for the department.

Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

Respond to customer requests for information concerning order tracking, order expediting and product availability.

Perform order entry at both sales invoicing level and request for products from supply plants.

Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

Process all necessary paperwork for the daily operation of the sales center as required.

Delivery responsibilities as required. Including driver qualified (valid license).

Monitor completion of daily customer shipments.

Assist the management team with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

Other duties as assigned.

Requirements:

3-5 years Customer Service experience, building materials industry preferred.

Attention to detail and problem solving.

Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

Working knowledge of SAP, implementation experience an asset

Willingness to learn product and processes.

1-3 years experience in a lean manufacturing environment an asset

A university degree.

About Us:

JP Recruitment specialize in technical jobs in the engineering & manufacturing space across Canada.For a listing of more careers, visit www.jprecruitment.ca/careers. #careers #jobs #customerservice #manufacturingjobs