Company Description

Experience something Brilliantly Different with a career at MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

We're in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

#LI-Hybrid

Job Description

MUFG Investor Services is searching for a skilled Senior Application Technical Support Analyst with experience in solutions for financial and fund administration. You will be supporting and managing the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications such as Investran, Anaplan, Sentry, Sungard DX within the Private Equity and Real Estate domain. You will play a crucial role in developing and building our platforms.

You Will:

• Provide Level 2 Incident & Problem Management support by working with vendors and/or Internal support teams to resolve technical and user issues during migrations, and other events.
• Work on developing Investran, implementing new upgrades and provide integration with upstream and downstream systems, as well as working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU operations.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document processes, procedures and policies as required for appropriate governance of platforms.
• Develop and maintain an in-depth knowledge of the applications you manage, including system architecture, data structures, scheduled jobs, reports, and interfaces to other applications.
• Development and enhancement of the platforms to increase automation and expand the utilization of features.
• Document IT & Business user procedures and requirements around 'IT Change Management'. Support user training.
• Assist data integration between different financial systems and ensuring accurate data exchange to support business processes.
• Support Project Managers in plans related to 'Business Core Operations Solutions'.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Examinations and Audits - Respond to requirement from regulators and auditors to provide support for information requests.
• Support the business in 'Business Continuity' and 'Disaster Recovery' initiatives.

#LI-Hybrid

Qualifications

You Have:

• A minimum of a college degree in Business or IT related field of study.
• 4+ years in a team responsible for providing analytical support and administration of business applications.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards.
• Knowledge of financial applications, systems or application architecture/platforms
• Experience of Application/Database infrastructure setup and management
• Experience supporting applications within desktop environments, windows servers and AWS.

Preferred

• Experienced technician in Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, SQL Server, SSRS and AWS.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
• Strong Investran and SQL knowledge, including experience with script writing and automation.
• SQL Server Reporting Services development experience will be an advantage.
• Experience in technical writing/documentation skills.

Additional Information

What's in it for you to join MUFG Investor Services?

Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

We are an equal opportunity employer.