Objective:

To contribute to the overall success of the hotel by leading and maintaining Guest Services standards for the Front Office, ensuring alignment with the hotels long-term strategy.

To ensure continued growth and development of the Front Office team and to maximize operational efficiencies, customer service, and profitability.

Duties and Responsibilities:

Creates and implements a departmental plan and measurable objectives for the Front Office that supports the Companys overall strategy, i.e., guest satisfaction scores, room occupancy and revenue optimization targets.

Communicates goals to others, including team members, other leaders etc.

Manages and oversees the work of others within the Front Office including ongoing management responsibilities such as delegating workflow, motivating, and providing guidance to team members, communication goals and following up on specific internal/external inquiries for the Front Office.

Effectively manages performance of the Front Office team using the performance management process, providing regular positive and constructive feedback to support high performance.

Builds a strong team with capabilities to deliver on the business plan through effective recruitment, communication and team practices.

Creates an environment that is motivating and engaging.

Resolves guest service issues, and identifies potential barriers to guest services, works with others to remove barriers to service excellence.

Problem solves to the benefit of the hotel, and is able to make decisions based on the information provided

Manages employee timecards for payroll

Works with Housekeeping team on processes and best practices to benefit the guest experience

Lives the Coast values and fosters a positive image of the Coast in the community.

The expectation of the Front Desk Manager is that their hours of work are at the times of peak occupancy. Flexibility is required in scheduling.

Other duties as required.

Education & Qualifications:

Mandatory Front Desk experience in a leadership role

Exceptional interpersonal skills to enhance the service standards throughout the operation

Excellent communication skills, written and spoken

Equipped to make decisions

Organized with time management skills

A team player, flexible and self-starter who can work independently.

Ability to deal with difficult guests to positive outcomes

Excellent computer skills and preferably PMS experience

Resourceful and creative with the ability to work well under pressure and in changing situations.

Job Type: Full-time

Benefits:

• Dental care
• Subsidized Meal
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Front desk: 2 years (preferred)
• Management: 3 years (preferred)

Work Location: In person