Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact.The organization cares about the growth, safety and well-beingof employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
  • Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: January 10th, 2025

Operations Team Lead

Kenora Emergency Shelter

Employer: CMHA Kenora Branch

Job Title: Operations Team Lead

Work Location: Kenora Emergency Shelter

Employment Status: Full-Time, Permanent

For more information, please visit www.cmhak.on.ca

Overview:

Reporting to the Chief Executive Officer and the Finance & Administration Manager the Operations Shelter Team Lead is responsible for the daily operation of the shelter and ensure staff are facilitating an atmosphere of safety and positive reinforcement.

Qualifications:

Diploma in social sciences or human services as asset, High school graduation diploma or GED minimum

Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population

Personal qualities of empathy, understanding, and patience

Good interpersonal communication and relationship building skills

Ability to communicate professionally with community agencies

Knowledge of community resources

Cultural competence for diverse populations

Understanding and applied knowledge of Recovery Model

Understanding of trauma informed practice and implementation

Good documentation skills

Ability to learn and understand online scheduling

Proficient computer skills

Demonstrated understanding of personal space and ability to role model healthy boundaries

Ability to manage conflict and crisis situations

Ability to work independently as well as in a team environment

Creative problem solving

First aid & CPR/AED, Mental health first aid, and NVCI or willing to obtain

Duties:

• Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
• Ensure engagement is happening with patrons and they are being referred when necessary
• Ensure safety and security of all patrons during shift, including interpersonal safety and security of the shelter
• General administration duties such as answer phones, updating communication log, responding to in-person inquires in a professional manner
• Monitor and supervise the shelter and patrons, assist patrons of the shelter with needs, questions and maintain shelter order in accordance with CMHA Kenora Branch policies
• Prepare staff schedules and maintain scheduling program (approving time off requests etc.)
• On call support to staff of the Kenora Emergency Shelter and as directed by the Chief Executive Officer
• Maintain necessary supplies, and complete regular inventory checks, order supplies as needed
• Manage donations items to the facility according to CMHA Kenora Branch policies
• Ensure accurate documentation is being complete (client notes, daily updates, incident reports)
• Communicate changes and new rules/regulations to staff; ensure all operation policies and procedures are being followed
• Coordinate and facilitate orientation of staff
• Participate in recruitment of new staff
• Conduct staff supervision, performance review and team meetings
• Communicate with KDSB maintenance of any building maintenance issues to be addressed
• Facilitate monthly staff meetings and patron meetings
• Attend education/training opportunities as required
• Continue to build relationships within the community through one-on-on networking, group meetings, and public outreach as directed by Chief Executive Officer
• Participate on specific committees or working groups as assigned by Chief Executive Officer
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
• Responsible for self-care
• Other duties as directed

How to Apply:

Please submit your cover letter and resume to: [email protected]

The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.