This is a 6-12-month fixed-term contract

This is a hybrid role requiring two days of in-office work per week (Greater Toronto Area).

Account/Delivery Manager (CA)

We are looking for a dynamic Account/Delivery Manager for a new Omnichannel squad at Greenpark. This is a dedicated role with the primary objective of maximising traffic and brand awareness for a new content production studio for a pharmaceutical company located in Toronto, Canada.

About Greenpark

Greenpark is a global, multi-award-winning, performance-driven content leader and brand publishing agency. Our purpose is to create meaningful connections that impact peoples lives through performance-driven content for search and social. Our unique expertise in Insights & SEO, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

Our teams work on an impressive portfolio of clients including Unilever, Clarins, AIA, Straumann, Unilever Food Solutions, Sanofi, Campari Group, Nestle, Knorr, Lipton, PepsiCo, Ricola, Perfect Day, Globe Telecom and Reckitt.

Our Values

As a culture, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. We Strive, Acting Together, With Kindness are the values that guide us.

About the role

The Account/Delivery Manager is a member of the Global Commercial Operations (GCO)s Global Omnichannel Delivery team and reports to their line managerand, indirectly, to the Content Delivery Manager in Canada. TheAccount/Delivery Manageris accountable for the content production services within the Canada market.

TheAccount/Delivery Manageris responsible for working with Local Marketing Company Brand Leadership to deploy GCO Production and Creative Services within all the Business Units. The individual in this role must have the ability to effectively partner, influence and challenge key stakeholders in order to drive adoption of and performance of the GCO content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing business as usual (BAU) production as well as the expansion of additional services.

The Account/Delivery Manager requires strong leadership skills, business acumen, a solid understanding of process solutions and cultural awareness in order to develop and motivate their respective direct and indirect team members located among multiple partners and production centers around the world.

What youll do

• Collaborate directly with local marketing company brand leadership to drive full adoption of GCO services and capabilities and ensure the delivery of agreed content types, volumes, and savings.

• Triage all new requests from the local market and assign them to the appropriate resource within the offshore team using a dedicated Jira-based tool, in partnership with the Content Delivery Manager (CDM).

• Ensure that quality and timelines for content delivery are agreed upon and maintained with their markets, while maintaining an open dialogue on the feedback of services.

• Engage collaboratively with the Global Omnichannel Delivery team, Marketing Company Stakeholders, relevant Market Innovation and Business Excellence teams, and potentially Preferred Partner Suppliers on occasion.

• Lead complex internal projects as project manager, serving as the link between the local requester and offshore team members/developers.

• Work with the market to ensure all necessary communications and change management activities are delivered for new content solutions.

• Drive efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.

• Demonstrate comprehensive understanding and application of all relevant policies, procedures, and operational frameworks, ensuring compliance with the Code of Conduct policies and procedures.

• Leverage reporting and utilization metrics to communicate overall adoption of GCO production and identify opportunities for improvement to increase efficiency.

About you

• Local and/or Global Brand Marketing Experience

• Experience within Pharmaceutical or Healthcare Industry a plus

• Preferably a Bachelor's degree related to design / communication / marketing discipline, alternatively in the areas of computer science or information systems

• Digital Marketing Experience and Omnichannel campaigns

• Knowledge or experience with Agile ways of working

• Basic Design skills (Photoshop, Figma and video editing)

Education:

• Bachelors Degree

• Oral and written fluency in Business English is MANDATORY