Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated Event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.
Job DescriptionSales & Catering Coordinator- Business Travel & Tour Markets
Showcase your outstanding interpersonal skills as a Sales & Catering Coordinator, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.
Reporting to the Director of Sales & Marketing, the responsibilities and essential job functions include, but are not limited to, the following:
- Ensures prompt and courteous service to guests, vendors, colleagues and global sales network
- Qualifies and responds to client inquiries within one hour and adhere to Fairmont standards
- Conducts comprehensive site inspections for hotel clients
- Builds, monitors and updates group blocks in Opera Cloud
- Assists in loading rates in Cvent Business Transient platform
- Assumes responsibility for handling inquiries when the Sales Manager is unavailable, ensuring a seamless and efficient response to customer and client queries.
- Assists with maintenance of account, contact, activity and business details within Opera according to Fairmont standards
- Coordinates with other departments within the hotel to ensure distribution of important information
- Participates and prepares for all sales meetings and client activities
- Provide all administration duties including the preparation of contracts, reports and plans
- Ensures all sales promotional literature is current and updated
- Follow departmental policies and procedures
- Catering Coordinator duties include daily distribution of BEO copies & changes; weekly distribution of Daily Function and other duties as assigned
- Any other duties assigned by Director of Sales & Marketing
- Previous administrative experience required. Hotel experience is an asset
- Computer literate in Microsoft Window applications and or relevant computer applications required
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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