Stone Creek Resorts Inc. is a world-class Golf Resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, sets us apart from our competitors.

Eagle Ranch Resort, the foremost luxury destination in Invermere, sets the standard for refinement, boasting breathtaking vistas of the Columbia River and the Purcell Mountains. At the heart of the resort lies Eagle Ranch's Golf Course, a par 72 masterpiece designed to challenge and inspire golf enthusiasts of all skill levels. Beyond the greens, guests can relax in luxurious accommodations at Headwaters Lodge featuring twenty upscale guest rooms and four 4000 square-foot private residences. Compliment your time at Eagle Ranch by dining at Rustica Steakhouse and Traders Lounge.

We are looking for a Lodging Manager for our Golf Resort in the Canadian Rockies. Must relocate to Invermere, British Columbia. The successful candidate is required to work in accordance with our company values: Caring, safety, integrity, excellence, team spirit and financial responsibility.

Seasonal Job - Start March 1, 2025 to November 30th, 2025.

Responsibilities:

Reporting and Communication:

• Report to the General Manager
• Provide regular updates to the General Manager on lodging operations, including occupancy rates, guest satisfaction, staffing, and revenue performance.
• Communicate any issues or challenges related to guest accommodations, maintenance, or employee performance to the General Manager and recommend solutions.

Guest Experience:

• Providing lodging experience to our guests in line with our service commitment; Service Beyond.
• Ensure that all guest rooms, common areas, and facilities are well-maintained, clean, and ready for occupancy.
• Handle guest concerns and react quickly, logging and notifying proper areas.

Staff Management and Training:

• Train all seasonal Guest Service Agents (Front Desk/Golf Retail Shop), and Cleaners.
• Ensure ongoing training on customer service, safety procedures, and the operation of systems like the property management software.
• Develop staff schedules to ensure adequate coverage during peak periods while managing labor costs efficiently.
• Manage, coach, and develop your team of sales agents in collaboration with the General Manager to ensure they achieve their monthly & yearly targets and drive best performances.
• Foster a positive and motivating work environment, recognizing staff achievements and addressing concerns promptly.

Lodging Operations:

• Oversee the room reservation system to ensure accuracy and efficiency in booking rooms.
• Monitor and optimize room occupancy rates by implementing pricing strategies, special offers, and upselling opportunities.
• Participate in yield management meetings and executive Revenue Management strategies and tactics.
• Oversee the cleanliness of all guest rooms and public spaces, ensuring that the property meets the highest standards of hygiene and comfort.
• Ensure regular maintenance and repair of rooms, amenities, and common areas, collaborating with the maintenance team for any required work.
• Conduct regular inspections of rooms and facilities to ensure everything is in proper working order.
• Ensure the lodging facility complies with all relevant health and safety regulations, including fire codes, sanitation standards, and emergency protocols.
• Other duties as assigned.

Financial Management and Budgeting:

• Develop and manage the annual lodging department budget, including labor costs, supplies, room amenities, and guest services with the General Manager
• Track and analyze financial performance, including revenue, occupancy rates, and expenses, and implement strategies to meet financial targets.
• Oversee inventory levels for guest room supplies (e.g., linens, toiletries, towels) and ensure regular restocking.
• Manage relationships with suppliers and ensure that quality products are ordered at the best possible prices.
• Implement a system to track and replace worn-out or damaged items to maintain the quality of the guest experience.

Requirements:

• Previous Front Office, Reservation's experience is an asset.
• Previous Housekeeping experience is an asset.
• Previous leadership experience required is an asset.
• Proficient in Microsoft Window applications required.
• Proficient in WebRez (PMS) and Club Prophet (POS) is an asset.
• University/College degree in a related discipline preferred.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous.

Why Stone Creek Resorts:

• Our people experience working at a world-class golf resort.
• We care about our team's Success.
• Discounted Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop.
• Eligible to participate in retention bonus program.
• Benefits Plan - Health & Wellness spending account, Group Life Insurance, RRSP Matching Plan (4%).
• We offer a diverse and engaging work environment.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.