S M Software Solutions Inc -
7 Jobs
Ontario, ON
Job Title:RQ00099 - ServiceNow Business AnalystClient: MetrolinxWork Location: 277 Front St W, Toronto, ON M5V 2X4Job Type:HybridStart Date: 2024-11-25End Date: 2025-04-05#Business Days: 95.00Hours per day or Week: 7.25 hours per day (5 Days)
Note:
Location: Hybrid – 2 days a week onsite
Public Sector Experience: Not required
Must haves
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Required Skills:
Note:
Location: Hybrid – 2 days a week onsite
Public Sector Experience: Not required
Must haves
- 5 years' experience in Business Analysis using ServiceNow
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Required Skills:
- 5 years' experience in Business Analysis using ServiceNow
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
- ServiceNow ServicePortal
- Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.
- Business application architecture
- Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
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