Service Dispatcher

At AquaTemp, we are committed to providing exceptional residential and commercial solutions, including heating, cooling, plumbing, electrical, and ventilation services. We are proud to serve Warman, Martensville, and the greater Saskatoon area with a highly-trained team that is reliable, professional, and courteous. Guided by our core values of gratitude, stewardship, teamwork, lifelong learning, communication, quality and service, AquaTemp continues to deliver top-tier service while giving back to our community.

We are excited to expand our administrative team and are seeking a dynamic Dispatcher who embodies a cheerful and energetic spirit! When our customers call, we want them to hear the smiles in our voices. If you're a self-motivated, positive professional with a passion for helping others, we want to hear from you!

Pay: Depending On Experience

Hours: Four 10-hour shifts per week, with flexible scheduling options including Monday to Thursday, Tuesday to Friday, or Wednesday to Saturday.

Why choose AquaTemp?

• Comprehensive Benefits Package:
  • Medical and Dental coverage
  • Health Savings Account (HSA)
  • Paid vacation and holidays
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Optional supplemental insurance
• Growth & Development:
  • Paid training opportunities to enhance your skills
  • Retirement options to secure your future
• Career Advancement: We're committed to your professional growth and career development.
• Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base.
• Team Spirit: Enjoy company events and team-building activities designed to foster camaraderie and fun.

Position Summary: Responsible for handling customer calls and gathering necessary information to schedule service appointment. Manage customer follow ups and give office support to entire company as needed using a variety of computer and organizational skills. Make outbound call to educate clients on our products and services, scheduling sales appointments. Ensure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.

Required Qualifications:

• 2+ years of relevant customer facing experience
• Comfortable with outbound calling
• Superior Customer Service Skills
• Professional communication: written and verbal
• Well-organized and the ability to work independently
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to multi-task and strong attention to detail
• Capable of working in a fast-paced environment
• Expert ability at converting incoming customer calls into booked service appointments
• Experience in offering membership-based services
• Expert ability to respond to customer requests and resolving issues while promoting the brand
• Proficiency in Microsoft Office & Web-Based Software Navigation