(this is an onsite opportunity based in downtown Toronto)
Our client is a Series A startup helping businesses globally. They are one of Toronto's fastest growing start-ups and are looking for Customer Support Representatives to join their team!

• Engage with customers via email, phone, and chat, delivering timely and accurate assistance to resolve their inquiries
  
• Guide customers through onboarding, answering questions, and ensuring a seamless transition to the platform
  
• Address technical issues, product inquiries, and account-related concerns efficiently
  
• Help customers maximize their experience by providing insights into product features, functionality, and best practices
  
• Log customer interactions and resolutions in the CRM
  
• Contribute to help center articles and internal documentation to improve efficiency and the customer experience
  
• Monitor customer feedback to identify common challenges and suggest opportunities for product and process improvements
  

Requirements

• We're looking for someone excited to work onsite with them five days/week, fostering in-person collaboration and team synergy
  
• 1+ year in a similar customer support function (preferable in SaaS or a startup)
  
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences
  
• Interest in financial services and products, with a willingness to learn technical terms and industry intricacies
  
• Thrive in a fast-paced environment, managing multiple tasks while maintaining a high level of accuracy
  
• Open to working occasional evenings and weekends to meet customer needs
  
• Excited about FinTech, innovation, and making a meaningful impact in a growing company
  

Benefits

• A chance to be part of a trailblazing team in a high-growth start-up
  
• Strong support from the team to achieve your targets
  
• 3 weeks vacation
  
• A vibrant, collaborative culture that fosters innovation and growth
  
• Joining a rapidly scaling growing company with a profitable business model and significant market expansion