Reporting to the Director of Core Services, and working closely with IT Services within the Ktunaxa Nation, the IT Coordinator provides on-demand technology assistance and support for akisqnuk First Nation Administration. Duties include but are not limited to responding to technical support tickets, gathering information needed for troubleshooting, setting up and onboarding technology equipment, repairing devices, implementing hardware and software solutions, tracking inventory needs, and ensuring colleagues have the IT supports they need to perform their responsibilities.

akisqnuk First Nation (AFN) is a member Community of the Ktunaxa Nation. AFN exists for the Community. Externally, we are here to serve the Community, and internally, we are our own Community, comprised of different departments unified by our Vision, Mission, and Values. As a team, through our roles and departments, the AFN Administration works together to achieve our strategic plan and continue to progress and move our Community forward.

Note: This position is full-time (35 hours) with a set weekly schedule working onsite at the office.

The primary responsibilities include:

• Installation & Setup:
  Install and configure operating systems, software, desktops, printers, phones,smart boards, audio and visualtechnologyand other hardware.Includes speaker systems for large group events, microphones and zoom links for remote access.Set up workstations and prepare technical equipment for new hires, employees, events and meetings.
• Administration & Support:
  As the in-house technician, manage user accounts, email addresses, and system access. Maintain accurate inventory records, communicate system updates, and ensure timely resolution of support requests.Evaluate and facilitate software requests for operating departments.
• Maintenance & Repair:
  Troubleshoot and repair hardware, software,liaise with KNC/RBBS to address allnetwork issuesand ensure access to servers. Perform regular maintenance, run security checks, manage backups, and implement disaster recovery plans.
• Training & Evaluation:
  Provide training for new hardware and software, assist users with technical issues, and evaluate technology products for compatibility and efficiency.Offer training for general use of NEC phones, softphones and all applicable software and Microsoft 365 applications as required by staff members.
• Other duties as required.

Qualifications:

• Certificate or Diploma in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of IT support or helpdesk experience.
• Strong customer services skills when working with employees and external stakeholders.
• Experience working with First Nations / Indigenous communities.
• Knowledge of language, history and culture of the Ktunaxa Nation is an asset.
• Strong problem-solving and diagnostic abilities.
• Experience with technology installation, troubleshooting, and maintenance.
• Ability to manage system alerts and prioritize tasks effectively.
• Knowledge of cybersecurity best practices.
• Strong communication skills and a commitment to confidentiality.
• NOTE: A criminal check will be conducted on the successful applicant

What we offer:

• Competitive pay ($60,000-$70,000 per year, depending on education and experience)
• Discretionary office closure between Christmas Day and New Years Day, as determined by the Council each year
• Paid annual vacation
• Paid sick days
• Employer-paid Group Benefits which includes Life Insurance, Health and Dental benefits, Employee and Family Assistance Program, Short- and Long-Term Disability, available after 3 months of service
• Matched RPP program with employer matching up to 5.5% of the employees salary, available after 4 months of service
• Live and work in the most beautiful place in British Columbia

Akisqnuk supports a diverse and inclusive work environment and welcomes applications from all qualified applicants. You must be legally entitled to work in Canada. We thank all applicants, however only those selected for an interview will be contacted.