ABOUT HUT 8

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.

ABOUT THE ROLE

Reporting to the Manager, Network Operations Centre for HPC, the successful candidate will be joining a highly technical and customer first organization. As an NOC Technician, you have a passion for helping customers and working cross functionally to deliver a timely resolution for our customers. Our NOC Team maintains a high customer satisfaction rating we are looking for likeminded individuals to be part of this customer first team with national coverage 24/7/365.

Some of the key responsibilities you should expect are the following:

• Client Support: Be available for 24/7/365 support coverage.
• Monitor alerts and alarms and follow outlined process for verification of alerts and alarms with Data Centre, Platform and Network Teams.
• Client Ticket Management: Track Client interactions, manage to SLAs, troubleshooting progress, escalations and resolution using ticketing systems. Follow-up responses can include a combination of ticket, email, and/or telephone call may be required/requested.
• Perform timely technical and management escalations for outstanding client issues.
• Major incident handling
• Provisioning:
• Provision of new or existing services including changes to client resources as requested (vCPU, vRAM, storage resources, etc.)
• Maintenance and Inventory Management
• Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
• Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
• Electrical and mechanical facilities alarming.

ABOUT YOU

• Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
• Veeam Backup and Replication, Veeam Cloud Connect, Veeam Backup for Microsoft Office 365
• Virtual and physical firewalls (Fortigate, ASA, etc.)
• Service Now
• Zerto Replication
• Linux releases CentOS, Red Hat Enterprise, SUSE, Debian, etc.
• Windows Server OS (2012/2016/2019/2022)
• Microsoft Office 365
• Cisco routing and switching, CIDR and basic network troubleshooting.
• Hosting and control panels such as cPanel/WHM, IIS, Plesk, etc.
• ServiceNow, Salesforce, JIRA, NetSuite
• Post secondary education in computer related studies, or relevant work experience (1-3 years)
• Experience working directly with B2B level clients in a mission-critical technical support environment.
• Certifications in Veeam. VMware, AWS, Cisco, Microsoft, and Linux are highly desirable.
• Multitasker who can work under pressure in a continuously evolving environment.
• Ability to work individually and within a team environment.
• Good written and verbal communication skills.
• Proven results-oriented individual with a focus on delivering.
• Bilingualism in French and English (written and verbal) – not mandatory.

ABOUT THE WORK ENVIRONMENT

This role is in office at Kelowna, BC.. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT MAKES HUT 8 A GREAT PLACE TO WORK

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government

▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team

▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure