Food & Beverage Outlet Manager

We are currently recruiting a Food & Beverage Outlet Manager to join our dynamic team! The Food & Beverage Outlet Manager is responsible for overseeing all aspects of the front-of-house F&B experience which includes the restaurant, bar, and event and banquet spaces. This includes coordinating all phases of meetings and social functions held at the Hotel and assisting clients with the successful execution of their events. This position is also responsible for overseeing the day-day operation of the Hotel restaurant, ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing their flare for style and design.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Food and Beverage Director, the Food and Beverage Outlet Manager responsibilities include:

• Oversees restaurant operations to maximize profits by setting and achieving goals for productivity, food quality, service, innovation, and promotion.
• Prepares and monitors operating and capital cost budgets throughout the year.
• Conducts monthly inventories for all outlets and resolves any discrepancies.
• Plans weekly schedules for all outlets, considering staffing agreements.
• Organizes promotions and events to increase business and sales.
• Regularly assesses customer satisfaction and makes improvements to marketing or operations when necessary.
• Reviews menu planning, recommends changes, and adjusts prices based on market trends.
• Actively participates during peak periods to support operations.
• Mentors and manage team members, hire new employees, and supports their development.
• Build strong relationships with regular customers and VIPs to encourage them to choose the hotel for events.
• Manages the daily operations of the front-of-house, including Banquets and Outlets.
• Ensures the restaurant and bar consistently exceed customer expectations during all meal periods.
• Oversee banquet events to ensure they are executed as planned and meet client needs, including handling last-minute changes.
• Fosters a culture of high performance and engagement through recognition, training, and coaching.
• Communicates service standards to the team and supports their successful execution.
• Provides strong leadership, maintains a positive work environment, and assists team members when needed.
• Prepares weekly schedules to meet business needs while managing labor costs.
• Develops and implements operational standards, training programs, and procedures for Restaurant and Banquet teams.
• Resolves guest concerns to ensure satisfaction and a positive experience.
• Ensure that all team members are aligned with the service vision and provide exceptional service.
• Coordinates with other departments to ensure seamless guest experience.
• Perform additional duties as needed, especially during busy periods.

What We are Looking for...

• Post-secondary Food and Beverage/Hospitality/culinary education preferred
• Minimum of 2 years of supervisory / managerial experience is a must
• Knowledge and experience with menu costing and food and beverage cost controls programs
• Established relationships with local food and beverage suppliers an asset
• Experience in the banquets department is an asset
• Experience in a unionized environment preferred
• Experience in Delphi system or similar is an asset
• Strong track record in menu and service design
• Hands-on approach to training and a leadership style committed to developing and motivating the culinary team to attain a superior level of guest service
• Strong communication and organizational skills with the ability to multi-task and work well under pressure
• Ability to achieve deadlines while focusing on departmental/hotel fiscal results
• Proficiency in EXCEL, Microsoft Word/Office/Outlook
• Ability to work cohesively with all team members in all departments.
• Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.

About Radisson Blu Downtown Toronto

https://www.silverhotelgroup.com/hotel/radisson-blu-toronto-downtown/

The Radisson Blu Toronto Downtown is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, and Air Canada Centre, a 15-minute walk to Union Station, and just two kilometers away from Billy Bishop Toronto. The Radisson Blu is perfect for business and leisure travelers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors, and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplaces setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-house while enjoying stunning views of Lake Ontario.

About Us :- https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.