Dispatcher

Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you!

We are currently seeking a full-time Dispatcher to join our team based out of our Humboldt office. Responsible for scheduling / coordinating our team of school bus drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The shift for this position is Monday to Friday, 9:00 AM to 6:00 PM, with potential changes based on business needs.

Qualifications:

• Experience in the school bus industry an asset
• Good knowledge of Humboldt and surrounding area
• Excellent customer service skills, proven ability to serve the public and relate to coworkers in a courteous, helpful manner
• Excellent verbal and written communication skills with the ability to interact professionally
• Computer proficiency in Microsoft Word, Excel and Outlook
• Ability to multi-task, work effectively under pressure and as part of a team
• Expertise in organizational planning and problem solving

Principals and Duties

• Ensure that drivers and staff are treated in a fair and consistent manner
• Ensure school routes are covered in an efficient and fair manner
• Checking driver in and out for their routes
• Assisting drivers in troubleshooting all potential problems on route
• Making phone calls in clear communications with customers and staff
• Assisting in preparing charter billing and data entry
• Keeping organized filing
• Assisting in keeping the office neat and tidy with some cleaning duties
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
• General office duties as required

Wage: $18 - $21 per hour

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