Are you looking to work in the security industry with a dedicated, Vancouver Island owned and operated team? Footprints Security is unique. We only serve Vancouver Island communities (plus Powell River) and pride ourselves on being a family-run business that serves the communities in which we live.

Footprints Security is seeking an experienced and energetic administrative and operational professional to join our Head Office Team in Nanaimo in the Security Operations and Communications Centre (SOCC) position.

What We Offer

• Competitive salary
• Health Spending Account
• A great vacation offering
• Being part of a management team that understands work/life balance

Required Qualifications and Skills

• Must be flexible and available for all shifts including night shift, mornings, evenings, weekends and holidays
• Ability to provide after hours on-call support for staff on occasion
• Minimum of 3-5 years experience in dispatching
• Excellent computer skills including proficiency with MS Office suite
• Security knowledge preferred

• Valid BC Drivers License

• A Criminal Record Check is required

Other Required Skills and Abilities

• A team player with a positive attitude and willingness to jump in and assist
• Ability to lead and work in a team environment during high-pressure situations
• Working in a fast-paced, dynamic environment, the right candidate will be able to think critically, act quickly, and prioritize effectively in this highly administrative role
• Strong analytical, prioritizing and problem-solving skills; ability to mitigate problems and find creative solutions
• Ability to be productive and efficient with limited supervision, working independently in a demanding environment while maintaining a calm disposition
• Excellent customer service skills
• Ability to maintain the confidentiality of all company information, procedures, and investigation
• Ability to work with precision and accuracy while demonstrating attention to detail
• Strong organizational and planning skills in an office environment with fluctuating volumes and demands
• Strong and effective communication skills, both verbally and in writing
• Ability to work well under pressure in a fast-paced, dynamic environment
• Excellent time management skills and ability to multitask while prioritizing work
  

General Responsibilities

• Perform and monitor dispatch duties; excellent phone communication, scheduling employees, taking short-notice service requests, responding to questions, and initiating appropriate responses to requests
• Complete a variety of complex and detail-oriented administrative tasks in support operations
• Prepare, maintain, and distribute various reports both internally and externally
• Maintain accurate and organized electronic file systems and operational equipment inventories
• Complete data entry in a timely and accurate manner
• Follow-up with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service

What Footprints Offers

• Competitive compensation commensurate with education and experience
• Comprehensive benefits package
• Ongoing training and career development
• We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience
• A fun and engaging work environment
• An ever-evolving industry

Footprints Security is an equal opportunity employer and promotes an inclusive environment. We celebrate diversity and welcome applications from candidates of all backgrounds.