Who we are:

Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences.

Our Solutions:

We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.

Essential Functions: What you'll do:

Strategic Leadership:

• Lead your North American team to develop and implement a comprehensive project management methodology aligned with Pattison ID's best practices and company goals. This methodology will ensure successful project delivery across all aspects, from client acquisition to final installation and ongoing maintenance.
• Collaborate with the VP, Project Management to set strategic priorities for the project management function and ensure alignment with overall business objectives for all physical branding solutions.
• Effectively communicate the vision and goals of the project management function, inspiring buy-in and commitment from the team for successful execution of integrated projects.
• Create a collaborative and supportive environment where team members feel empowered and valued for their contributions.

Project Management Operations:

• Lead a team of team leads, project managers and coordinators, providing coaching, mentorship, and ensuring they have the resources and skills to deliver projects successfully across North America.
• Oversee the entire project lifecycle for all branding projects, including planning, execution, monitoring, and control.
• Implement and maintain project management tools (new workflow tool, epattison, PT) and technologies to streamline processes and improve project visibility for all the teams across the organization.
• Proactively forecast resource needs and ensure the availability of skilled personnel, tools, and materials to deliver projects on time and within budget.
• Develop and implement strategies to optimize resource allocation across projects to maximize efficiency and profitability.
• Demonstrate a strong understanding of project management methodologies (e.g., PMI, Agile) and effectively apply them to manage all projects.

Client Management:

• Build and maintain strong relationships with key clients, understanding their needs and exceeding expectations across all aspects of projects.
• Lead the development of proposals and presentations for new branding projects (onboarding, change in scopes, etc.).
• Manage client expectations throughout the project lifecycle, providing clear communication and timely updates on all aspects of the branding project directly to the customer yourself, through the team or if an escalation is needed.
• Possess a deep understanding of what constitutes a delightful customer experience (Pattison ID promise) and actively implement strategies to exceed client expectations.

Project Delivery & Performance:

• Ensure all projects are delivered on time (per customer requirements and SLAs), within budget, and meet all quality standards.
• Proactively identify and mitigate project risks, developing contingency plans to address potential issues.
• Track key project performance indicators (KPIs) and report on project health to stakeholders (includes resource planning, backlog, on time delivery, etc).
• Utilize excellent judgment, problem-solving skills, and sound decision-making to navigate challenges and ensure positive customer outcomes.

Qualifications: What you'll need to be successful

• Education: Bachelor's degree in Project Management, Business Administration, Marketing, Engineering or related field or 5-7 years of project management experience.
• Project Management Professional: Certification preferred
• Technical Skills: Proficiency in Microsoft Windows, Word, Excel, and Outlook, Zoom, Teams, Project Management tools and ERP
• Leadership and Team Management: Demonstrates strong leadership by effectively guiding and motivating project team to achieve strategic goals.
• Communication Skills: strong written and oral communication skills, ensuring clear and concise interaction with clients, team members, and executives. Proven ability to present complex information in a digestible way and tailor communication to diverse audiences.
• Organizational Skills: Proven ability to prioritize and manage multiple projects simultaneously while maintaining a high level of accuracy and meeting all deadlines.
• Adaptable Problem Solver with a Positive Attitude: Demonstrates resilience in overcoming challenges with a proactive, solution-oriented mindset, ensuring project success under pressure.
• Customer Focus Approach: Strong commitment to client satisfaction, consistently aligning project deliverable with client needs and business objectives to foster long-term relationships.
• Collaborative Team Player: Works effectively within cross-functional teams, contributing to a cooperative work environment and driving collaboration towards share goals.

Desired Outcomes:

• Customer Experience Score Increase by 0.5 (on 10), on time delivery (Install or Supply)
• Closeouts for Week, accruals & invoicing / Week, $/PM Resource Increased by 10%
• Resource Planning, Employee Experience Score at eNPS pf 30

What We Offer:

• 11 paid holidays
• 1 Paid Floating Holiday to recognize a special day of significance to you
• Generous Paid Time Off Policy
• Comprehensive health, dental, and vision benefits
• 401K Plan with Company matching,
• Hybrid Work Model
• On the job training and development
• Collaborative and inclusive work environment
• Special Employee Discounts : Ripley's Believe It or Not, Great Wolf Lodge and other destinations and services

Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse.

• The employee is frequently required to talk, hear, and bend and twist neck.
• The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and distance vision.
• Travel may be required, up to 5%.