Join Bioriginal, a global leader in nutritional innovation with over 30 years of expertise and recent expansion through multiple acquisitions within the last two years. We blend scientifically sourced ingredients to create unique solutions, driving trends in the Food and Nutraceutical sectors since 1993.

Headquartered in Saskatoon, Canada, with facilities across the USA, Europe, and Asia, Bioriginal offers customized solutions that empower our clients to succeed in a competitive market. We're committed to nurturing talent and providing growth opportunities in a dynamic environment where innovation shapes the future of nutritional health.

Position Summary:

The CSR provides exceptional customer service through regular verbal and written communications with Bioriginal's customer base and sales representatives. The role also takes a lead role with assigned house account(s) to initiate and build profitable sales. The role requires a very strong customer service focus, strong attention to detail and excellent communication skills.

• Order Management:
  • Processes purchase orders
  • Maintains accurate dates of sales orders
  • Updates salesforce as required
• Handles all incoming customer calls in a timely, efficient and professional manner
• Provides sales support to assigned customer segments, including:
  • Selling products to existing and new customers
  • Following-up on general inquiries and marketing leads
  • Customer follow-ups to sales contracts, tradeshows and presentations
  • Assisting in the preparation of price quotes based upon customer requests
• Expands and grows revenue and margin for assigned house account(s) within assigned portfolios
• Collaborates closely with the sales team on sales opportunities
• Receives and works with appropriate stakeholders to resolve product or service complaints from customers and initiates Company NCR process where required
• Communicates with internal departments to ensure availability of products and delivery times.
• Contributes to the development and maintenance of department databases for sales, customer and product specifications
• Works closely with sales representatives and customers to maintain accurate customer sales forecasts and communicates changes to appropriate departments
• Increases education and awareness of Bioriginal products by pro-actively promoting the Company's product portfolio
• Strives to meet personal and team goals and KPI's as communicated by management
• Performs various account maintenance and management activities as required
• Other duties and tasks as required

Desired Qualifications:

• 2+ years' experience in customer service is preferred, with experience in business-to-business customer service an asset
• Related post-secondary education is an asset
• Must possess strong customer service/focus skills
• Strong communication (both written and verbal) skills are required
• Strong problem solving skills are required, with the ability to respond directly to clients/customers on solutions
• Strong attention to detail is required
• Strong organizational and prioritization skills are required
• Must have experience with MS Office Suite, with strong excel skills be required
• Previous experience with Salesforce or other CRMs is preferred

What do we offer?

• Comprehensive Pension Plan
• Extended health care
• Dental care
• Paid time off
• Career growth opportunities
• Work-life balance
• On-site Parking