General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.

General Responsibilities

Customer Service & Leadership

• Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitability Align managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
• Develop and maintain strong relationships with customers and key industry partners to ensure Cando's services are well positioned to capitalize on current and future opportunities with the customers
• Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
• Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer's operations
• Focus on developing avenues to grow the existing business with the customer
• Contribute to developing strategy and plans for growing Cando's services in all areas with a focus on the Energy and Chemicals sector

Operational Management

• Implement and maintain effective safety systems and programs and maintain regulatory compliance
• Conduct periodic reviews and/or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
• Work with customer to identify and implement site focused operational solutions based on customer needs
• Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
• Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
• Manage contract renewals that foster long-term partnerships with our customers
• Establish annual budgets ensuring sustainable people and process management
• Keep current on industry news, trends and any issues that may have an impact on Cando's services

Skills, Knowledge, & Abilities

• Strong relationship management skills and the ability to build and grow both employee and customer loyalty
• Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work
• Ability to develop and articulate clear and concise approaches to enhancing and growing operations
• Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value
• Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable
• Ability to manage multiple customer relationships with a commitment to business ethics and safety practices
• Proven track record of collaboration and influencing skills with an ability to build credibility
• Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability
• Functional capabilities with computer including Window's based computer environment, the internet, and MS Office applications
• Understanding of standard business processes in accounting, marketing, and human resource management

Education & Experience

• Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site/service offerings
• Bachelor's degree in Finance/Commerce/Business or related discipline is an asset
• Experience in building safety culture, service culture, and strong teams with an understanding of Safety Management Systems
• Experience in railway/industrial railway management and transload services is an asset
• Proven track record of entrepreneurial leadership

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.