About the Company

Canadian Fiber Optics (CFOC) and Norther Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Brief:

The I&R Field Manager is responsible for leading and supporting the installation, repair, and maintenance field team. They will provide guidance and leadership to the team focusing on technical and customer service skills. This will include providing guidance to the installation team when they have issues with Equipment and providing support and training to our Customer Service Agents.

Roles and Responsibilities:

• Demonstrates leadership in health, safety, and environmental protection on the job.
• Lead and support of the I&R Team members.
• Handling Escalations and Emergency repairs.
• Field installs when needed to support workloads.
• Customer Service focused on providing a world class experience.
• Provide insight and assistance to Dispatch team.
• Quality control inspections
• Provide Coaching on Inspections and KPIs

Requirements:

• Strong analytical and problem-solving skills
• Knowledge of business analysis, continuous improvement, and team management
• Ability to work with support staff
• A background in Installation and Repair of telecommunication services.
• Ability to Travel to team members located throughout the north
• Positive attitude and customer focused approach
• Strong communication skills, both written and oral
• Ability to train, mentor, and manage staff members
• Enjoys working in a team-oriented, collaborative environment
• Thrives in a fast paced, changing work environment
• Qualifications and Education Requirements
• Post-secondary degree or diploma in Telecommunications
• Business Administration diploma or equivalent work experience

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. We are consistently working to provide a safe work environment, competitive wages, performance-based commission, and many opportunities to learn and grow. We work at a pace that does not compromise our safety or quality of workmanship. If you commit to delivering results and making a difference, we look forward to hearing from you.

Diversity and Inclusion Statement

At Canadian Fiber Optics Corp., we are passionate about building a diverse and inclusive team that reflects the global community we serve. We believe that diverse perspectives fuel innovation and drive success.

We welcome applicants from all walks of life, and we are committed to creating an environment where everyone can thrive. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our hiring process is designed to be inclusive and accessible. If you need any accommodations during the application or interview process, please get in touch with us at [email protected].

We are proud to support various employee resource groups and diversity initiatives that promote a culture of belonging and continuous learning. Join us in shaping the future of technology in a workplace where your unique contributions are valued.