Summary

NOTE: This role is Canada-based and bilingual English/French speaker is preferred.

The role requires a combination of content creation, event management, and technical coordination. The Manager, Learning will work closely with subject matter experts, presenters, and other stakeholders to ensure the delivery of high-quality, seamless learning sessions.

The Manager, Learning encompasses a broad set of responsibilities and relationships to ensure the proper development and delivery of in-person and online training for Canadian internal auditors at all stages of their career. With the breadth of stakeholders involved, from Canadian volunteer committees, coordination with IIA headquarters (HQ) staff counterparts and support departments, as well as Canadian Chapter Program Chairs, the Manager, Learning is responsible to ensure that in-person, online and on-demand training (both live/facilitated and self-directed) are aligned with member needs, planned, managed, and delivered in accordance with financial and other goals. This also includes the strategic support of The IIA's certificate programs. Note: Live-learning content will be offered and delivered in both English and French.

This position is also responsible for the design, development, and execution of a series of live, interactive learning events. These events are typically 1 hour in length and are intended to provide an engaging and educational experience for participants.

Working closely with the Sr. Manager-Instructor-Led Training, Self-Study & Executive Development, and Director, Conferences Programing, at The IIA Headquarters (HQ) and their teams, this position requires that the Manager, Learning schedules relevant content for Canadian internal audit training, while closely monitoring of all aspects of delivery, including: collaborating with marketing, finance, and operations leading up to the event, post event analysis and reporting of performance, and adjusting plans to ensure attainment of member needs.

Essential Duties and Responsibilities

• Identify and lead the development of a growth strategy for training and certification programs for the Canadian Operations with a focus on providing and growing valuable products and services to meet the unique needs of the Canadian market.
• Advise on the development of conference program content for in-person and virtual conference attendees at The IIA Canada's Annual National Conference that meets the needs of internal auditing professionals at various competency levels representing a variety of industries and meets or exceeds budgeted revenue goals.
• Support the Canadian Program Committee for The IIA Canada's Annual National Conference including volunteer management, Professional Conference Organizer (PCO), documentation, and driving effective collaboration.
• Oversee the development of Program-in-a-Box learning programs for chapter usage in North American chapters (United States and Canada).
• Create and manage project plans in SmartSheet, including defining timelines and deliverables for learning content program development tasks and other large projects.
• Develop executive summaries and dashboards to drive communication about the status of program development and projects.
• Partner with Member, Competency & Learning (MC&L) Operations team, Marketing, Finance, IT and other internal teams to support a successful delivery of instructor-led training (online and in person events), conferences, webcasts and other learning products.
• Monitor and evaluate feedback through evaluations, discussions with facilitators and volunteers along with other attendee feedback to implement continuous process improvements.
• Collaborate with Marketing team to review all marketing collateral related to learning products for the Canadian audience to ensure accuracy.
• Propose and manage an annual budget with revenue targets, operational costs, KPIs and KRIs, including tracking performance to these goals.
• Plan and execute the delivery of a schedule of learning products for a Canadian audience, aligning with other training offered by HQ, Canadian Chapters, and Specialty Centers, coordinating with multiple internal stakeholders, such as Events, Marketing, Sales, Chapter Relations, Finance, Web Operations, and other Canadian and HQ services.
• Identify the Canadian course offering schedule, based on the IIA Global learning catalog, taking account of historical Canadian performance, facilitator and participant feedback, market trends, competitor activity, and revenue goals.
• Provide regular and structured input into the oversight of course maintenance and development through the Member Competency & Learning team (MC&L) to ensure the training course portfolio continues to meet the needs of the Canadian market and support financial targets.
• Engage additional volunteer, staff and Canadian Chapter inputs and other resources as required, including external contractors and technical producers, to support the delivery of the agreed program.
• Manage the French translation of learning products.
• Up to 20% travel may be required.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven management of the delivery of professional training in an online/digital environment to a global audience
• Excellent English / French language skills
• Exceptional verbal and written communications skills.
• Strong collaboration skills.
• Demonstrated experience prioritizing and balancing multiple, ongoing high-profile projects with ability to meet critical deadlines.
• Ability to apply global perspectives to projects.
• Organized, able to act independently, and have an eye for detail with the ability to put ideas into tangible form.

Education and/or Skills:

• Bachelor's degree in education, training & development, business, internal audit, or similar course of study.
• 5 or more years of experience in professional training or adult education.

Technical Skills

• MS Word, PowerPoint, and Excel.

• SmartSheet experience preferred.
• Cvent or similar event management platforms experience required.
• Slido or other interactive polling solutions experience required.

Certificates, Licenses, Registrations

None required

Language Skills

Ability to respond to common inquiries or complaints from members, customers, volunteers, and individuals in the broader business community. Ability to consolidate data from a wide variety of sources, interpret its meaning, and present such information in a meaningful way to top management and/or volunteers.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Expert ability to work in a computerized environment with knowledge of Microsoft Office products. Web-related computer skills listed above.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.