Our globally connected and dynamic company is based in St John's. We specialize in the creation, distribution, promotion, and direct marketing of innovative products. We are looking for a Customer Service Associate responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.

Customer Service Associate Primary Responsibilities:

• Communicate with customers directly and verify account information.
• Greet customers warmly and professionally.
• Assist with the placement of orders.
• Advice on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customers to reconsider cancellation to increase retainment.
• Inform customers of deals and promotions.
• Sell products and services directly to customers.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Knowledge about our products to better assist our customers.

Customer Service Associate Experience and Education Required:

• High school diploma, general education degree or equivalent
• Great communication abilities, including written and verbal communication
• Good problem-solving and decision-making capabilities
• In-depth understanding of the company's products or services
• Comfortable working directly in person with customers and team members

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