Key Responsibility Areas

Equipment Diagnostics, Repairs and Optimization

· Perform all the duties of a Service Technician including:

o removal, disassembly, and reconditioning of components

o complex and difficult diagnostics and repairs on agricultural and turf equipment

o may specialize on all types of equipment

· Perform a mix of shop and/or road (in the field) work, as required; which, includes Precision Ag repairs

· Perform any and all service tasks as assigned

· May perform machine start ups

· May perform machine optimizations

· May assist or support in customer clinics

· Assists other technicians with diagnostics

· Maintain condition of vehicles, inventory, tools and equipment in good working order

Administrative/Reporting/Goals

· Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals

· Maintains a minimum 80% or higher, labour performance rating, on a consistent basis

· Must be at over 80% labour performance on a longer-term basis

· Complete all reports and forms required in conjunction with work assignments

· Manages workorder process from start to T complete

· Account for all time and material used in performing assigned duties

· Follow all safety rules and regulations in performing work assignments

Organization / Department / Team Support

· Maintain a clean work area and performs work in a neat and orderly fashion

· Work to build and maintain constructive co-worker relations, and effective and productive team dynamics

· Ensure all safety regulations and requirements are followed by self and others

Personal Development

· Participate in training programs required for the development of skills and knowledge

· Participate in any specified training, as offered in the workplace

· Maintain current knowledge of John Deere and competitive products

· Maintain up-to-date and current product knowledge of related lines

· Maintain required technical and behavioural skills

Critical Capabilities

· Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

· Ability to operate vehicles and equipment used for diagnostic purposes

· Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed

· Ability to work flexible hours, varying shifts, weekends and holidays, if necessary

· Ability to self-manage

· Having and maintaining a valid driver's license required

Desired Experience and Qualifications

· Certified Journeyperson or equivalent

· 4+ years of experience performing service repairs

· Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership

· Ability to read, write, and speak effectively with customers and/or other employees

· High School Diploma or equivalent experience required

· Forklift license preferred

· Willingness to learn and work hard