Part Time Client Care Specialist
This position works onsite at Gus's Pet Resort | Part time, up to 25 hours/week

Do you love dogs and excel at customer service? Join Gus's Pet Resort team as a Client Care Specialist and work as part of the front desk team to ensure that the people and pets who visit us have an outstanding end-to-end experience.

Responsibilities:

• Act as a main point of contact at the front desk.
• Greet clients and their pets.
• Use our in-house computer system to manage check-ins and check-outs.
• Rebook appointments and services.
• Meet sales targets by following scripts to upsell new and additional services.
• Offer pet care solutions that make our clients lives easier by listening to their needs and understanding their pet.
• Work effectively as part of a team, taking direction when needed and stepping in to help out during busy times to get everyone checked in or out as smoothly as possible.
• Address client questions and concerns in a professional and timely manner in accordance with GPR protocols and guidelines.
• Communicate effectively with team members on the Reservation, Grooming, and Pet Care Teams to uphold the highest quality of care.

Knowledge, Skills, and Experience

• Previous experience in marketing, retail sales and/or customer experience are assets.
• Ability to build and foster positive relationships with clients and staff.
• Takes a friendly and professional approach to customer care.
• Effective communication skills through active listening and attentiveness to details.
• Confidently able to learn and use email and CRM (customer relationship management) software.
• A demonstrated understanding of sales processes and ability to follow sales scripts that describe our services and care.
• High level knowledge of dog breeds, behaviour basics, and grooming services.
• Ability to work effectively in a fast-paced environment.
• Proficient user of the Microsoft Office Suite and Google Workspace.
• Willing and excited to learn how to use new software platforms, tools, and digital interfaces.

Working at Guss Pet Resort

• Every employee receives education and training in dog behavior, health, and care, as well as in sales, and customer service.
• Opportunity to grow your career in sales, service, or with animals. Professional development support available.
• We are proud to be an inclusive workplace that celebrates diversity and promotes equality for all (dogs and humans alike).
• Fun staff events and celebrations.
• Staff discounts on care and services.

Good To Know

• This is a part-time position (0 - 25 hours/week) and that works onsite at Gus's Pet Resort in Okotoks, AB
• The successful candidate must be physically able to occasionally lift up to 50 lbs.
• Scheduled work will take place during our hours of operation between 6:00 AM - 6:30 PM, Monday through Saturday.
• The hourly rate of pay starts at $15.00/hour with the potential to increase to $16.50/hour.