Why Work for Tubman Funeral Home - Westboro Chapel?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Robust Health and Welfare Plans designed to support your personal needs, enhance well-being and help navigate life's challenges.
• Retirement Plan options available for Full Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is responsible for the preparation and presentation of the deceased to ensure that the expectations of our client families and their guests are exceeded.

Essential Functions

• Prepares and embalms the deceased for interment, cremation, or other disposition in conformity with legal requirements and with the utmost respect and dignity.
• Properly and safely utilizes embalming instruments and machinery in accordance with company guidelines.
• Dresses, applies cosmetics, and performs casketing duties.
• Prepares deceased for transportation as needed.
• Answers questions and assists with serving the needs of client families.
• Ensures proper paperwork, including permits, logs, identification tags, and certificates are completed accurately and timely and in accordance with relevant laws and regulations.
• Utilizes personal protective equipment and adheres to relevant operational and safety procedures.
• Stocks and cleans preparation room and refrigeration unit.
• Manages various administrative tasks such as filling of care facility paperwork, ordering caskets and monitoring inventory.
• Handles cremated remains and filling of urns for the care facility.
• Instructs and oversees work of Apprentice Embalmers on cases and paperwork.
• Other duties as assigned.

Competencies

• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Communication Proficiency.
• Teamwork Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• A valid and in good standing Class 1 Funeral Director License in the province of Ontario.
• 1-2 years of experience as a licensed Embalmer.
• Valid provincial driver's license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Ability to read, write and speak English fluently. Bilingual is a plus.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Attention to detail and follow-through.
• Ability to work independently with little or no supervision.

Supervisory Responsibility

This position has no direct supervisory responsibilities

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting; however some duties may be performed outside.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
• Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company's safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• This position may also require power reaching, pushing, and pulling.
• Employees in this role must be able to perform job duties when awakened from a sound sleep.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: ______ Low _____ Moderate ___√___High
• Overtime is sometimes necessary or required.

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.