The IT Service Centre Level 1-2 Technical Support employee will be responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring timely resolution of technical issues. The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused approach. Must be able to lift 15kg (33lbs). Requires a valid drivers license.
This opportunity has the option to be based out of Winnipeg, Edmonton, Campbell River, or Saskatoon. This is an in-office position only.
Your contributions to the team:

• Troubleshoot to detect and solve technical problems.
• Provide on-site and remote support.
• Provide end users with training, including creating end user solution articles.
• Maintain documentation.
• Proactively provide hands-on solutions.
• Support MS Office Suite, Microsoft 365, and mobile devices.
• Participate in cross-functional projects.
• Respond to user requests.
• Provide technical guidance and timely solutions.
• Escalate unresolved issues in a timely manner.
• Deploy, upgrade, and refresh equipment and devices.
• Ensure continuous improvement of on-site service delivery.
• Work with the team to constantly improve our processes and procedures.
• Support various software suites and manage licensing.
• Handle user-based Active Directory tasks, including onboarding/offboarding, assigning groups, and managing Exchange email filters.
• Other duties as assigned.

What you need to be successful:

• Minimum 1- 3 year of direct work experience in user support.
• Strong knowledge of Windows.
• Familiarity with common software applications and IT hardware.
• Basic understanding of networking concepts and protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude.
• Valid drivers license.
• Experience with Microsoft Office 365 administration an asset.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) an asset.
• Experience with ITIL or other IT service management frameworks an asset.
• Knowledge of remote support tools and techniques an asset.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?
Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.
Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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