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Position Title: LPN - Referral Clerk
Job Type: Full-time, Temporary (Until March 2026)
Job Location: Medicentres Haig South Clinic
Reports to: Clinic Manager
Date Updated: December 2024
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba and Ontario. You will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry.
Job Purpose:
Reporting to the Clinic Manager; the Referral Clerk LPN is responsible for providing exceptional customer service to patients and physicians, and execution of the organization's strategic objectives as it relates to referrals and patient care.
Referral Clerk Responsibilities:

• Collection of pertinent information via phone
• Accurate data entry of information onto form(s) within the system
• Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards
• Notifying callers of their appointments and any special instructions via telephone
• Friendly, clear and effective communication with all clinic staff, physicians, patients, and employers
• Record and document management
• Meet daily targets provided by the Clinic Manager
• Awareness of the organization's Core Purpose and Core Values and performing to these Core Value's daily
• Processing and sending referrals to internal and external specialists, diagnostic testing sites and hospitals
• Attaching appropriate clinical information to referrals prior to sending
• Notifying patients of their specialist appointments and any special instructions via telephone, mail or email.
• Tracking of outstanding referrals and follow-up on pending referrals within recommend timeframes

Licensed Practical Nurse Responsibilities:

• Escorting patients to exam rooms and preparing patients for physician
• Performing diagnostic testing as ordered by the physician including but not limited to urinalysis, simple blood glucose testing, pregnancy testing
• Perform a variety of care interventions and medical procedures as permitted by the physician, within the designated scope of practice
• Accurately charting any medical procedures or interventions performed in the patient chart
• Follows standards of cleanliness and safety
• Scheduling and notifying patients of appointments
• Scanning patient documents as required
• Opening mail, receiving faxes and distributing appropriately
• Completing daily, weekly and monthly chore lists
• Participating in the training and orientation of new medical staff and students
• Understanding physician profiles and executing requests to properly support physicians
• Actively participate in company initiatives

Knowledge, Skills & Experience

• 1-2 years in a Licensed Practical Nursing position
• Minimum 1 year customer service experience
• Experience with EMR software is preferred, specifically MedAccess
• Exceptional customer service skills
• Provide internal communications with Clinic Staff and Management, Operations Team, Physicians and IT technicians
• Provide external communications with Specialist offices, Diagnostic Imaging sites, Hospitals, patients and employers
• Proven ability to handle confidential information in compliance with regulated guidelines
• Excellent communication, listening and problem-solving skills
• Excellent communication skills in English; other languages are an asset
• Experience with Microsoft Office Suite
• Hold a (2) year diploma from an accredited institution
• Current registration and in good standing with the College of Licensed Practical Nurses of Alberta
• Ability to handle confidential information in compliance with the Health Information Act guidelines.

Context and Environment:

• Ability to work in a fast paced, high-pressure environment. Ability to balance and manage workload tasks. Ability to work flexible shifts including evenings and weekends. Ability to stand for prolonged periods of time.

Internal Communications:

• Physicians
• Clinic Support Office departments (IT, Accounting, Human Resources)

External Communications:

• Vendors
• Suppliers
• Patients

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

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