Job DescriptionJob Description:(La version en Français suit) About Futurpreneur Futurpreneur is a national non-profit organization that empowers young, diverse entrepreneurs, ages 18-39 to start, buy and grow their businesses in Canada, by providing loans with mentorship and resources. Founded in 1996, we have helped more than 18,700 young entrepreneurs, promoting entrepreneurship among Canadian youth as a critical pillar for diversifying the economy, generating employment opportunities, and fostering a sustainable future. Futurpreneur is a founding member of the G20 Young Entrepreneurs' Alliance, the Canadian member of Youth Business International and the Canadian host of Global Entrepreneurship Week (GEW). Our Purpose (why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs Our Mission (what we do every day to achieve our purpose):To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada. Our Values (how we work – our core principles & commitments): We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent. Here's the opportunity: Bilingual Senior Manager, Credit Risk As the Senior Manager, Credit Risk, you will play a pivotal role in supporting the quality and effectiveness of our loan adjudication process, with a lens on client success and supporting an optimal client experience. You will be responsible for leading and coaching a team of credit professionals, acting as a subject matter expert regarding the eligibility and viability of loan applications, in an environment of complicated, often principle-based criteria. This is a hands-on role: supporting loan adjudication and process while also leading the team, and requiring strong knowledge in credit, business structures, financial statement analysis, contracts, and the financial and business regulatory environment. Reporting to the VP Client Service & Risk, you will also support new initiatives, data analytics, key stakeholder reporting, and our co-lend with the Business Development Bank of Canada (BDC). This is a permanent, full-time position located in Toronto, Ontario. The incumbent will be working on our hybrid work model (minimum 2 days in the office per week). What you will do: Key stakeholder support and projects (30%)Work on reporting and analytics, providing insights from data regarding trends– support Risk related analyses and other stakeholder reporting as required, recurring and ad-hoc. Support the BDC relationship, including colend renewal and facilitating updates or enhancements to eligibility, providing data and insights to support same. Responsible for eligibility overview training (onboarding) for new team members as required to drive consistency in our process and client experience. Update our internal reference and training materials – such as the eligibility FAQ.Guide, support and participate in process improvement initiatives within NCA and Compliance working closely with other stakeholders, including VP Client Service & Risk and Client Services Regional Team leads.Support the implementation of new initiatives, working closely with other stakeholders acting as a subject matter expert from the Risk lens, and with a fact-based approach. Act as a subject matter expert, supporting new and existing programs from a risk perspective.Support the risk compliance process, as a subject matter expert working closely with the Manager, National Credit Compliance.Provide a level of expertise broadly to the organization, helping to guide on general matters including and not limited to, eligibility, business legal structures, and loan agreements. Provide ongoing guidance to CRM/BDM teams – working closely with Regional Team Leads (RTL's) as required and with other internal stakeholders through feedback and coaching to drive higher quality applications.Ensure that all credit policies and co-lend special procedures are adhered to. Escalate to the VP Client Service & Risk with the BDC contact as required – any business or applicant eligibility concerns.Help drive more consistent and meaningful loan approval conditions to improve conversion timeline from approved to disbursed. Leadership, Coaching and Team Management (40%) Supervise, coach, and motivate the NCA team in the delivery of exceptional business results achieving or exceeding SLAs and results in line with the Client Service & Risk annual business plans. Collaborate with the Talent and Culture team and the VP Client Service & Risk for the development of role profiles, recruitment and onboarding of new team members annual team business plans, performance management, staff engagement, recruitment, learning and development and identification of skills or process gaps, or inconsistencies. Conduct quarterly performance management reviews with team members develop existing team members to advance their areas of expertise to ensure a high-performance team.Assist with client escalations working with the Client Services Team Leads and VP, Client Service & Risk as required. Conduct regular team meetings, and 1:1s to foster ongoing communication providing coaching and guidance as needed and adoption of best practices. Encourage employee participation in engagement surveys, create team action plan and support employee retention. Adjudication of applications (30%) Adjudication – the thorough analysis and decisioning of client applications, which includes: Assessing the viability of the application as a whole, based on business plan review and cash flow projection details.Assessing the eligibility of the applicant, and of the business activity. Assessing the eligibility of credit (ensuring that applications comply with the Credit Decision Matrix, which includes the Business Risk Predictor ‘BRP”).Analyzing credit bureau reports. Assessing cash flow statements for reasonableness and accuracy in relationship to the business plan assumptions.For tailored initiatives, ensuring that they comply with the specific program requirements, program offering and alternative credit matrix and lending thresholds. Ensuring that applications also comply with the applicable BDC eligibility criteria (according to program) regarding the borrower and the business. Following up with appropriate team members for clarification/additional information requirements.Decisioning client applications – documenting all loan approval conditions- and supporting National Credit Compliance in the review and approval of same. Continuously scanning the business and regulatory environment as part of the application viability review– goal is to ensure customer businesses have met the barriers to entry and will have a reasonable chance of success.Ensuring compliance with the BDC ID verification and Existence of Entity requirements.Recommending changes or enhancements to Adjudication process where greater consistency and/or efficiency may be gained while maintaining quality.Communicating clearly to the CRM all credit decisions, to ensure the message accurately conveys “what” the decision is and “why” the decision was made.Respond to inquiries and decision client applications within established SLAs. What you bring:Relevant experience may include education with a focus in Finance, Business Administration or a closely related field or equivalent hands-on career experience.Eight (8) years or more experience in a financial services or similar role with a focus on credit analysis, reporting and analytics, and credit granting.Bilingualism in French & English (spoken & written) required as you will be required to work on a daily basis with non-bilingual team members and/or clients across Canada and at Head office in Toronto.Excellent verbal and written communication skills.Good working knowledge of the Canadian business and regulatory landscape.Demonstrated experience with data analysis and reporting.Intermediate to strong Microsoft Office skills, including Excel managing multiple spreadsheets and pivot tables.Strong financial statement analysis skills i.e. demonstrated ability in reading and interpreting Financial Statements.Some experience in reading and interpreting business plans.Demonstrated experience working a client relationship management system.Demonstrated experience in supporting internal and external client needs.Proven success working pro-actively both independently and as part of a team.Demonstrated ability to work effectively in a dynamic environment.Ability to make decisions on the basis of detailed and dynamic criteria.Ability to make consistent decisions based on similar cases.Alignment with Futurpreneur's values and commitment to the mission/purpose of the organization.Be a role model for Futurpreneur's organizational culture by creating a positive impact at every touchpoint with people. HOW TO APPLY: Qualified candidates are invited to submit their resume, cover letter and salary expectations by January 6, 2025. What we offer: Futurpreneur offers you the opportunity to work for an organization with a clear and compelling purpose - To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs. Respect, teamwork, diversity and inclusion, transparency, empathy, impact, innovation, high performance, recognition and working hard and having fun are important to us! We offer an attractive compensation package that encompasses a competitive salary, amazing benefits such as, health and dental benefits package plus RRSP contribution matching, health spending account, flex hours and more. Futurpreneur is committed to an inclusive, equitable workplace and encourages applications from all qualified candidates. We embrace the unique perspectives and experiences within our team. Reasonable accommodation is available on request for candidates taking part in the selection process. *** À propos de Futurpreneur Futurpreneur est un organisme national à but non lucratif qui habilite les jeunes entrepreneur.e.s de divers horizons, âgé.e.s de 18 à 39 ans, à démarrer, acheter ou accroître leurs entreprises au Canada, en leur offrant des prêts avec du mentorat et des ressources. Fondé en 1996, nous avons aidé plus de 18 700 jeunes entrepreneur.e.s, en promouvant l'entrepreneuriat parmi les jeunes Canadien.ne.s comme un pilier essentiel pour diversifier l'économie, générer des opportunités d'emploi et favoriser un avenir durable. Futurpreneur est un membre fondateur de l'Alliance des jeunes entrepreneur.e.s du G20, le représentant canadien du réseau Youth Business International et l'hôte canadien de la Semaine mondiale de l'entrepreneuriat. Notre but (notre raison d'être) : favoriser la prospérité de toutes les Canadiennes et de tous les Canadiens en encourageant la réussite des jeunes entreprises. Notre mission (ce que nous faisons chaque jour pour atteindre notre objectif) : Autonomiser les entrepreneur.e.s issus de divers horizons âgé.e.s de 18 à 39 ans en leur fournissant des prêts assortis de mentorat et de ressources pour les aider à démarrer ou à acheter des entreprises qui contribuent à la prospérité économique durable et inclusive, dans leurs communautés et à travers le Canada. Nos valeurs (notre manière de travailler, nos principes fondamentaux et nos engagements) : nous sommes motivés par notre mission et travaillons dans un esprit de collégialité et de collaboration, de diversité et d'inclusion, de responsabilité et de transparence. En quoi consiste cette offre d'emploi : Gestionnaire senior bilingue, Risque de crédit En tant que Gestionnaire senior bilingue, Risque de crédit, vous jouerez un rôle essentiel dans le soutien de la qualité et de l'efficacité de notre processus d'évaluation des prêts, avec une attention particulière à la réussite des client.e.s et à l'optimisation de leur expérience. Vous serez responsable de diriger et d'accompagner une équipe de professionnel.le.s du crédit, en tant qu'expert.e en matière d'admissibilité et de viabilité des demandes de prêt, dans un environnement basé sur des critères souvent complexes et de principe. Il s'agit d'un rôle pratique : vous soutiendrez l'évaluation des prêts et le processus tout en dirigeant l'équipe, avec une solide expertise en crédit, en structures d'entreprise, en analyse d'états financiers, en contrats, ainsi qu'en environnement réglementaire financier et commercial. Relevant du Vice-Président, Service à la Clientèle & Risque, vous participerez également à de nouvelles initiatives, à l'analyse de données, à la production de rapports pour les parties prenantes clés, ainsi qu'à notre co-prêt avec la Banque de Développement du Canada (BDC). Il s'agit d'un poste permanent à temps plein basé à Toronto, en Ontario. Le/la titulaire travaillera selon notre modèle hybride (minimum 2 jours par semaine au bureau). Ce que vous ferez : Soutien aux parties prenantes clés et projets (30 %)Travailler sur les rapports et les analyses, en fournissant des informations à partir des données concernant les tendances – soutenir les analyses liées au risque et d'autres rapports destinés aux parties prenantes, qu'ils soient récurrents ou ponctuels.Soutenir la relation avec la BDC, y compris le renouvellement du co-prêt et faciliter les mises à jour ou améliorations de l'admissibilité, en fournissant des données et des analyses pour appuyer ces initiatives.Responsable de la formation sur l'aperçu de l'admissibilité (intégration) pour les nouveaux membres de l'équipe, selon les besoins, afin de garantir la cohérence dans notre processus et l'expérience client.e.Mettre à jour nos documents de référence et de formation internes, tels que la FAQ sur l'admissibilité.Guider, soutenir et participer aux initiatives d'amélioration des processus au sein de l'équipe NCA et Conformité, en travaillant en étroite collaboration avec d'autres parties prenantes, y compris le Vice-Président, Service à la Clientèle & Risque, et les responsables des équipes régionales de service à la clientèle.Soutenir la mise en œuvre de nouvelles initiatives, en travaillant étroitement avec d'autres parties prenantes, en tant qu'expert.e en la matière du point de vue du risque, avec une approche factuelle.Agir en tant qu'expert.e en la matière, en soutenant les nouveaux et les programmes existants d'un point de vue risque.Soutenir le processus de conformité des risques, en tant qu'expert.e en la matière, en collaborant étroitement avec la Gestionnaire, Conformité nationale des crédits.Apporter un niveau d'expertise à l'ensemble de l'organisation, en conseillant sur des questions générales, y compris, mais sans s'y limiter, l'admissibilité, les structures juridiques d'entreprise et les accords de prêt.Fournir des conseils continus aux équipes CRM/BDM, en travaillant étroitement avec les responsables des équipes régionales (RTL) selon les besoins et avec d'a