WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

Join the Royal Ontario Museum (ROM) as a Security Guard! Full-time, part-time, and casual positions are available. Monitor alarms, CCTV, and access control systems, conduct patrols, handle crowd control, and respond to emergencies. Investigate incidents, improve security protocols, and ensure safety. We provide on-site training, a uniform and shoe allowance, extra hours, vacation time, and a comprehensive benefits package. Strong control room knowledge and problem-solving skills are required. Protect the history and artifacts of the ROM. Apply Now and join our dynamic team!

HOW YOU WILL MAKE AN IMPACT

• Use cutting-edge technology to ensure the safety and security of the Museum's employees, visitors, and artifacts by monitoring and operating Alarms, CCTV, & Access Control systems.
• Demonstrate expertise in control room duties and functions such as dispatching, access control systems, and CCTV, and utilize this knowledge to ensure the efficient and effective operation of the Museum's security systems.
• Quickly respond to alarms and investigate incidents to maintain the Museum's security integrity and prevent potential loss or damage.
• Patrol the galleries and other areas of the Museum to maintain a visible security presence and prevent any security incidents from occurring.
• Keep crowds under control during busy events and ensure the safety of visitors.
• Conduct thorough parcel and package inspections to prevent prohibited or dangerous items from entering the Museum.
• Conduct detailed investigations and report all findings and recommendations regarding incidents or accounts on ROM property, providing valuable insights to inform the Museum's security strategy and protocols.
• Respond to all emergency and non-emergency calls professionally and efficiently, working closely with emergency services as necessary.
• Take on other duties as assigned, contributing to a dynamic and diverse team prioritizing the safety and security of the Museum's employees, visitors, and assets.

WHAT YOU BRING

• Join the ROM Security team with a Law Enforcement/Police Foundations Diploma.
• Bring at least one full (1) year of previous security experience or an acceptable equivalent in education and experience to the table.
• Hold a valid Ontario Security Guards License in good standing, in accordance with PSIS Act at the time of application.
• Be equipped with First aid and CPR Level "C" and Automated External Defibrillator (AED) Certification at the time of application.
• Possess valid Smart Serve certification at the time of hire to complement your experience.
• Be adept with the knowledge and previous experience using CCTV/Fire Panel/Access Control Systems.
• Be confident in your knowledge of emergency and evacuation procedures.
• Be able to work independently or in a team environment.
• Showcase your conflict resolution skills in a dynamic workplace.
• Benefit from experience working in a hospitality setting (an asset).
• Be physically fit, standing on your feet for an extended period.
• Be equipped with good interpersonal skills and the ability to communicate verbally and in writing effectively.
• Work with a high degree of honesty and integrity.
• Know Microsoft Office and electronic mail.
• Demonstrate a working knowledge of operational security procedures.
• Wear Green Patch safety footwear at all times while on duty.

NOTE: We ask that you ensure you possess a valid security guard license and first aid and CPR 'Level C' with AED certification at the time of application. Please note that we cannot consider applications from individuals who do not possess these requirements. We appreciate your attention to this matter and thank you for your interest in joining our team at ROM.

WHAT WE OFFER

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending account, flexible working options (varies by position), and an Employee Assistance Program.
• Worry-free retirement savings: With the CAAT Pension Plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.

SALARY & TERMS OF EMPLOYMENT

• Start date: ASAP
• Close date: Ongoing opportunities
• Status: Full-time, part-time, permanent, contract
• Full-time schedule: 40 hours per week
• Part-time schedule: up to 20 hours per week
• Employee group: SEIU, Local 2
• Hourly rate: $21.68 - $25.52 per hour
• Probationary period: 60 days (full-time) 480 hours (part-time/casual)
• Location (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.

The above-listed process may change or vary based on the nature and scope of the position.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you're excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We're keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.
APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
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