Welcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to excellence, and recognizing and investing in the potential of people. As we continue to expand our reach and impact, we're excited to offer not just jobs, but pathways for growth and advancement within our company. Join us in shaping the future of print, where your passion and talent will make a meaningful difference for over 20,000 customers across North America. Unbox your potential at SinaLite!

Job Summary:

Reporting to the Manager of Operations, the Print Production Coordinator is responsible for the smooth operations of the production cycle on a daily basis. The Print Production Coordinator will translate client expectations into production requirements to ensure optimal customer service and product quality. Liaison between departments, vendors, sales and production to ensure optimal communication and output.

Location(s): The ideal candidate will be able to work onsite and be able to commute to both of our manufacturing plants with their own car and a valid driver's license: 335 Steelcase Road East (L3R 1G3) and 61 McPherson Street (L3R 3L3).

Salary: $48000.00 - $58000.00 per year

Responsibilities and Duties:

General and Administrative:

• Ensuring smooth communication across departments and customers.
• Offering essential assistance to the Production Team.
• Utilize in-depth knowledge of Sinalite services to recommend solutions that cater to client needs and simultaneously bolster company profitability.
• Foster and maintain a dynamic dialogue between the sales and production departments, ensuring all teams are aligned.
• Work as a dynamic communicator skilled in aligning diverse teams towards achieving common production goals.

Production Operations:

• Address and resolve any printing-related challenges that may emerge, working closely with technicians for swift solutions.
• Suggesting necessary revisions.
• Guarantee optimal manufacturing processes, ensuring timely deliveries while maintaining the highest quality standards.
• Oversee all client-related production activities, translating sales objectives seamlessly into actionable production strategies.
• Evaluate client files for production feasibility, discerning any constraints, and suggest necessary revisions to ensure optimal product creation.
• Oversee stock levels and inventory management, ensuring resources are always available for production needs.

Customer Service:

• Collaborating closely with the Sales Team.
• Coordinating with the client services team to meet or surpass client expectations.
• Reviewing client files to discern production constraints.
• Cultivating and enhancing client relationships.
• Effectively handling customer accounts.
• Understand and anticipate client needs to ensure the best production outcomes.
• Arranging meetings and proficiently handling orders.
• Promptly addressing file-related matters and ensuring timely updates.
• Address customer inquiries proficiently and ensure all concerns are resolved promptly.

Sales and Marketing:

• Being the backbone of Customer Sales support.
• Leading the way in introducing new product offerings.
• Executing successful sales tactics.
• Partnering on innovative marketing campaigns.

Qualifications:

• Post Secondary Diploma or Degree.
• 3+ years of experience in related field, specifically in the print sector.
• Knowledge of digital and offset printing.
• Demonstrated expertise in order tracking and management.
• Capable of working independently while fostering collaboration.
• Strong organizational and multitasking skills.
• Familiarity with the graphic arts and printing industry.
• Sales, customer service, or printing/graphic arts experience.
• Exceptional written and verbal communication skills in English.
• Interpersonal skills, positivity, and teamwork.
• Good math skills.
• Exceptional attention to detail, problem-solving.
• High level of computer proficiency and adaptability.
• Self-motivated, diligent, and proactive in approach.
• Excellent time management skills.

Working Conditions:

• Intensive computer work and extended use of the computer keyboard and mouse.
• Sitting for prolonged periods of time - up to 8 hours per day.
  
• Occasional lifting of objects up to 25 lbs.
• Work area may have fluorescent lighting and air conditioning.
• Noise level is usually moderate to loud.
• Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
• Appearance at all times must represent the company image.
• Fast-paced environment: subject to numerous schedule and priority changes and short notice activity.
• Occasional additional hours may be required due to operational requirements.

Working Environment:

• Dynamic Environment: Embrace the hustle and bustle of a fast-paced printing facility where no two days are the same.
• Team Spirit: Work alongside a dedicated team of printing professionals in a supportive and collaborative atmosphere.
• Safety First: While you'll be exposed to ink and chemical fumes, as well as airborne particles, rest assured that we prioritize safety and provide appropriate protective gear and training.

Perks That Go Beyond the Ordinary:

• Health & Wellness: Comprehensive health insurance, dental coverage, life insurance, and vision care to keep you and your loved ones feeling their best.
• Adventure Awaits: Travel insurance for those who love to explore, ensuring peace of mind wherever your journeys take you.
• Holistic Support: Paramedical coverage to nurture your physical and mental well-being, because your health matters to us.
• Thriving Together: Join our wellness program designed to help you flourish both personally and professionally.
• Comfort Zone :Enjoy the freedom of a casual dress code that lets you express your personal style while you work.
• Convenience Matters: On-site parking for hassle-free commuting, because every minute saved adds up.
• Sky's the Limit: Room for growth and advancement within our company, where your ambition is encouraged and celebrated.
• Never Stop Learning: Access company-sponsored learning opportunities to fuel your curiosity and expand your skill set.

SinaLite values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Alternative formats of this position are available upon request at [email protected]. At SinaLite, we believe that happy and fulfilled employees are the key to our success. Come be a part of a team where your well-being and professional growth are our top priorities.