Welcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to excellence, and recognizing and investing in the potential of people. As we continue to expand our reach and impact, we're excited to offer not just jobs, but pathways for growth and advancement within our company. Join us in shaping the future of print, where your passion and talent will make a meaningful difference for over 20,000 customers across North America. Unbox your potential at SinaLite!

Job Summary:

Reporting to the Chief Revenue Officer, the Senior Estimator is tasked with accomplishing department activities regarding all Estimator duties. The Senior Estimator is responsible for maintaining a proper balance between the profitability of the company and the achievement of total customer satisfaction.

Salary Range: $70,000.00- $80,000.00 per annum.

Location(s): The ideal candidate will be able to work onsite at 61 McPherson Street (L3R 3L3).

Key Responsibilities:

• Prepare estimates for all production jobs based on customer specifications as received from Clientele, Customer Service Representatives, and Management.
• Ensure the team processes customer RFQs (Requests for Quotes) in a courteous, efficient and timely manner.
• Organize department workflow to meet customer deadlines.
• Ensure the team effectively presents and discusses the products and services of the company.
• Analyze labor, material, and time requirements for a project.
• Manage team telephone calls professionally, efficiently and with good communication skills.
• Attend customer complaints and concerns immediately, and facilitate satisfactory resolution.
  
• Train new and existing staff on processes and procedures.
• Supervise staff members and if necessary conduct performance reviews and/or performance corrections.
• Maintain pricing and discount terms and allowances continuously. Develop knowledge of best suppliers and competitive prices, and stay abreast of pricing changes.
• Manage the computerized Estimator system, updating it regularly with customer information as required.
• Work with cost accounting to determine hourly rates and production standards for various operations.
• Coordinate with the management team to determine timeline requirements of proposed jobs where applicable.
• Develop knowledge of inventory position, quantity stocked, usage, and reorder point.
• Research and recommend cost saving potential to management.
• Management of Estimator members inclusive of performance management.
• Responsible for continuous improvement of team members.
• Participate in and drive continuous improvement.
• Provide a positive, motivating example for employees.
• Conduct, delegate or authorize training of creative employees.
• Other duties as assigned.

Key Experience & Qualifications:

• A minimum of 5 years of Print Estimator experience.
• Knowledgeable of printing processes and supplies, and purchasing methods.
• Experience in sales and/or customer service.
• Familiarity with printing operations.
• Excellent command of the English language in both written and oral forms.
• Excellent math skills.
• Strong interpersonal skills e.g. working well with others, communication, positiveattitude.
• Ability to understand customers needs and requirements and relate to production processes.
• Strong attention to detail, possessing a sales aptitude and interested in preventing errors and solving problems.
• Must be computer literate and current on new technology.
• Must be hard working, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills.
• Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills, positive and upbeat attitude.

Working Environment:

• Dynamic Environment: Embrace the hustle and bustle of a fast-paced printing facility where no two days are the same.
• Team Spirit: Work alongside a dedicated team of printing professionals in a supportive and collaborative atmosphere.
• Safety First: While you'll be exposed to ink and chemical fumes, as well as airborne particles, rest assured that we prioritize safety and provide appropriate protective gear and training.

Perks That Go Beyond the Ordinary:

• Health & Wellness: Comprehensive health insurance, dental coverage, life insurance, and vision care to keep you and your loved ones feeling their best.
• Adventure Awaits: Travel insurance for those who love to explore, ensuring peace of mind wherever your journeys take you.
• Holistic Support: Paramedical coverage to nurture your physical and mental well-being, because your health matters to us.
• Thriving Together: Join our wellness program designed to help you flourish both personally and professionally.
• Comfort Zone: Enjoy the freedom of a casual dress code that lets you express your personal style while you work.
• Convenience Matters: On-site parking for hassle-free commuting, because every minute saved adds up.
• Sky's the Limit: Room for growth and advancement within our company, where your ambition is encouraged and celebrated.
• Never Stop Learning: Access company-sponsored learning opportunities to fuel your curiosity and expand your skill set.

SinaLite values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Alternative formats of this position are available upon request at [email protected]. At SinaLite, we believe that happy and fulfilled employees are the key to our success. Come be a part of a team where your well-being and professional growth are our top priorities.