About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Multilingual Data Specialist will provide expertise and insight to expand our Ai features including transcription and sentiment analysis, to additional languages, currently targeting French. In this role, you'll combine linguistics, technical skills, and project management to ensure that our multilingual features are implemented with the unique characteristics of the target language in mind while maintaining our industry-leading accuracy.

Dialpad's Data Annotation & Testing team plays an essential role in the development of our Ai features for our suite of business communication products. This team collaborates closely with NLP, ASR, AIR & Product Management to constantly improve our customers' ability to derive valuable insights from their conversations.

Your role

As a Multilingual Data Specialist, you'll own the collection of training, testing and development data for both ASR and NLP model development for your target languages. You'll work closely with NLP to develop sentiment models, LLMs, PII detection and more, by using your expertise to guide model design and evaluation. You'll also develop guidelines to ensure transcription and annotation data is accurate and useful to the data science teams.
This position reports to our Manager of Data Annotation & Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day.

What you'll do

• Participate in design meetings and ask clarifying questions to fully understand NLP & ASR team scenarios and data requirements.
• Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs.
• Design and implement annotation jobs including guidelines and job setup in Labelbox.
• Effectively train and provide continuous feedback to annotators.
• Ensure the quality of the data which results from your projects and directly meets the standards of the NLP & ASR teams.
• Own basic data projects throughout the project's entire lifecycle.
• Provide linguistic expertise on the different dialects of your target languages.
• Provide phonetic annotation and own the multilingual lexicons.
• Pre- and post-process data using manual and automated methods.
• Creates high quality gold sets for annotation as well as completing other annotation tasks as needed.
• Provide linguistic expertise on the intersection between our models and the target languages to identity areas where the approach needs to differ from our English implementation.
• Coordinates with QA Analyst to perform multilingual model testing.
• Understands data privacy and security requirements and applies them as needed.
• Partner closely with Applied Scientists & Ai Product Managers to get an in-depth understanding of their customer use cases and feature design.
• Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality.

Skills you'll bring

• Bachelor's degree in linguistics or related work experience
• Native or advanced-level proficiency in English and French
• 1+ years of experience with linguistic annotation
• 0 - 3 years data analysis experience including SQL, and data cleaning & manipulation
• 0 - 3 years experience with basic python including pandas
• Experience with research and scientific literature reviews
• Strong desire to work in a role supporting machine learning and data science development

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range$127,200—$173,233 CAD

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.