Position Description:

This position will perform a variety of duties in the Corporate Services division with specific focus on activities within the Revenue Service (Taxation and Provincial Offences Administration) and Corporate Customer Service and Communications teams.

Duties include but are not limited to:

• Assist in office administration, research and analysis as required
• Assist with the coordination, development and implementation of corporate-wide customer service initiatives to promote and provide quality customer service by providing customer service expertise, guidance, communications and policy and procedure development
• Assist with the development and updating of various customer service, marketing, and engagement publications, websites, directories, and listings for both internal and external users
• Assist with social media content production, scheduling, and monitoring
• Assist with development and sending of e-Newsletters and e-blasts (sent via email) using dedicated software tools
• Assist with corporate collection efforts
• Undertake and disseminate research and analysis on a variety of special projects for the division
• Data entry
• Assist with mail processing, courier and printing services
• Provide administrative, clerical and general assistance to division/department staff members
• Receive payments and issue receipts

• Compile statistical information and analysis with respect to department projects, programs and performance measures

• Provide front-line customer service at applicable service counters including POA ticket keying and financial services data-entry as required
• Provide exceptional customer service on the phone and in person
• Other duties as assigned

Requirements

Qualifications:

• Currently enrolled in a University or College program in Public Administration/Political Science, Business Administration, Accounting, Office Administration or Legal program or related field
• Ability to work in a team environment, accept and follow verbal and written instructions, complete duties to an acceptable level of quantity and quality with minimal supervision and follow all of Norfolk County Health and Safety Policies and Procedures
• Experience in use of Microsoft Office applications (Word, Excel, PowerPoint, Access)

• Excellent customer service and time management skills
• Strong interpersonal, communication and problem solving skills
• Must have Class G2 Driver's License - as occasional travel may be required
• Ability to deal with the public courteously and effectively

Note:

Employment is conditional upon: attendance at all training sessions, submission of required documentation/certification, adherence to the minimum age requirements and ability to meet the employment term

At time of application must be enrolled in a post-secondary education institution or institution of higher learning.

Applicants must submit a criminal record check (dated within the last 3 months) from their local police service for approval prior to commencing employment

Interviews:

Interviews will be held in the month of February 2025.

Benefits

Position: Corporate Services Student

Division: Corporate Services

Department: Various

Rate: $18.92 per hour

Location: Robinson Administration Building

Hours: 35 hours per week

Posting Period: December 2, 2024 – January 31, 2025

Duration:

The duration of this contract will be approximately 4 months. Applicants are expected to fulfill the entire contract period commencing April 30, 2025 until August 29, 2025.

Please note: No two applicants can have the same e-mail address attached to their profile. Please ensure when applying to positions you provide a unique e-mail address associated with your own profile.

How to Apply:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be sent as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Thank you for your interest in this position. Only those to be interviewed will be contacted.