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Partner Account Manager

Trellis - 3 Jobs
Ottawa, ON
Remote
Full-time
Management
Company Benefits
Flexible Work
Stock/Profit Share
Posted 11 days ago
Salary:

About the Role

We're seeking a dynamic Partner Account Manager to drive growth and maintain strategic relationships with our agency and industry partners within the eCommerce ecosystem.

Key Responsibilities

Agency Partner Management

  • Build and nurture strong relationships with agency partners as their primary point of contact
  • Act as a strategic advisor, helping agencies maximize platform value for their eCommerce clients
  • Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
  • Develop joint business plans to drive growth objectives and identify upsell opportunities
  • Act as an escalation point for agency partners, ensuring timely issue resolution for at-risk events
  • Work cross functionally with internal teams (Product, Customer Success, & Marketing) to provide second-to-none customer satisfaction
  • Advocate for agency needs internally, influencing product and service improvements
  • Responsible for Net Revenue Retention and Expansion of the book of business

Partner Enablement and Training

  • Collaborate with internal teams to develop training materials, resources, and collateral
  • Conduct partner onboarding & training sessions, regular check-ins, monthly reviews and quarterly business reviews
  • Provide product training and enablement support to ensure partner success
  • Create and maintain partner enablement resources and documentation

Sales and Marketing Collaboration

  • Partner with sales teams on go-to-market strategies for agency opportunities
  • Support pipeline development and revenue forecasting
  • Collaborate with marketing on co-branded campaigns and case studies
  • Develop thought leadership content to elevate the partnership program
  • Create compelling business cases and proposals

Industry Partner Program

  • Manage and expand relationships with strategic industry partners
  • Design and implement partner onboarding programs
  • Identify and recruit new partners within the Amazon ecosystem
  • Develop joint go-to-market strategies and initiatives

Required Qualifications

  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
  • 3+ years of experience in partner management or account management within B2B SaaS or eCommerce
  • Proven track record of managing and growing partner relationships, particularly with agencies
  • Strong understanding of the e-commerce landscape, including advertising, marketplaces, and analytics, on Amazon, Walmart, and Shopify
  • Data-driven mindset with ability to analyze performance metrics and develop strategic action plans
  • Outstanding communication, presentation, and interpersonal skills
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and SaaS platforms
  • Willing to travel to industry conferences and partner offices

Preferred Qualifications

  • Experience specifically with agency partnerships in the eCommerce ecosystem
  • Track record of developing and implementing partner programs
  • Advanced knowledge of partner relationship management tools
  • Experience with co-marketing and partner enablement programs
  • MBA or relevant advanced degree

Success Traits

  • Self-starter with strong ownership mentality
  • Results-driven with excellent follow-through
  • Strategic thinker with business acumen
  • Proactive problem-solver
  • Excellent time management and prioritization skills

What We Offer

  • Competitive salary, commission, and benefits package
  • Stock options
  • Career growth opportunities
  • Collaborative work environment
  • Impact on company's strategic growth
  • Professional development support

remote work

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