Come Build a Better Financial Future for all Canadians

At Neo, we're building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn's Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada's top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We're on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo's success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We're asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

We're looking for a Vice President, Credit Risk to partner with our founding team to continue building and scaling the business through our next phases of growth.

What you'll be doing

• Oversee the strategy and execution of Neo's consumer credit risk and lending functions in order to effectively enable sound strategies, to develop and implement appropriate lending products and services.
• Develop and oversee the creation of credit risk and lending tools, systems, and processes to enable effective and scalable decision-making throughout the company, providing critical risk information and insights to all relevant stakeholders (Board, investors, CEO, senior management team, etc.)
• Grow Neo's capabilities in industry leading risk management practices by staying up to date on emerging trends and technologies and adopting them where appropriate
• Work with the management team to develop and execute corporate strategy and business plans to ensure that the company attains its short and long-term growth objectives
• Provide a risk lens and thought leadership on strategic opportunities to grow and scale the business that balances Neo's growth objectives with its risk tolerance
• Manage all credit risk and loss mitigation strategies and operations for the company, ensuring effective end to end lifecycle management of our customers
• Lead the development and oversight of strategic initiatives that enhance credit risk management performance
• Manage and support cross functional initiatives, including large scale implementations, to ensure projects have adequate credit risk representation and leadership
• Evaluate, improve and help build cross-company processes that are efficient and scalable; assist with crafting and realizing company policies and procedures that institutionalize proper controls
• Collaboration with key stakeholders across the organization to integrate foundational risk practices
• Represent Neo and its interest across industry consortiums and working groups

Who we are looking for

• A minimum of 10 years of extensive senior leadership experience in leading and developing consumer credit risk functions at a fast-growing organization, preferably within the tech space
• Bachelor's degree in finance, mathematics, statistics, or a related discipline, combined with education in business.
• Extensive knowledge of and experience with consumer credit risk management and loss mitigation
• Excellent communication skills; ability to develop concise summaries of complex analyses and data appropriate for various levels of consumption ranging from board members to team members across the company
• Commercial orientation with P&L understanding of Consumer lending products
• A business leader with strong experience building and scaling a risk team
• Experience overseeing complex projects through completion
• Entrepreneurial DNA - comfortable building a business from the ground up, making decisions in the face of ambiguity (but make data-driven decisions when possible) and dealing with major challenges along the way with poise
• Strategic thinker with a strong ‘business sense'
• Excellent EQ - managing relationships with a large external network of partners, as well as building and managing an internal team

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We're making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we're on a mission that matters — to transform financial services for the better. If that's what you're looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We're evolving quickly as an organization, we work together in person, and the pace of progress isn't for everyone. That's why we're looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo's growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don't get hung up on job titles or hierarchy — we're focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

Salary Range: The compensation range for this role is $200,000 to $250,000 base salary + an executive equity package + benefits