Job DescriptionJob Description:DATE: November 29, 2024LOCATION: Toronto, ON – PassagesCOMPENSATION: $53,630 - $65,589 annually prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Case Manager.**Bilingual in French Language is a must**Job SummaryThe Case Manager (CM) serves French speaking individuals with serious and persistent mental illness who require support to live in the community. The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The CM works in partnership with clients to develop a recovery plan, based on the OCAN client self-assessment and the CM's OCAN full assessment. Following the principles of recovery, the CM also provides assistance with learning life skills, accessing community resources and supports, linking clients to appropriate services and developing a safe plan. The CM is also responsible for documenting interactions with clients and other relevant parties as required. There is driving involved and a car is required. Hours of work may include, on occasion, some early evenings.As part of the North York Community Case Management Program, Passages is a partnership program between LOFT Community Services, the Centre Francophone and the Canadian Mental Health Association (CMHA). The Passage Team is comprised of 3 case managers (1 at each of the above-named organizations) and 1 Service Navigator with The Access Point (LOFT). The program is designed to provide access to French speaking individuals who require community mental health case management services in French, many of whom are newcomers to Canada. The aim of the Passage Program is to provide one on one service in French for those needing individualized community support and connection to other resources. Passage is a mental health promotion/prevention approach designed to increase community knowledge, understanding and to reduce stigma related to mental illness. Passage is the provision of a variety of service components that are goal focused and promote recovery, including assessment, service planning, skills teaching, linking to resources and advocacy.What You Will DoDirect Service Responsibilities: Provide support and assistance to assigned clients experiencing serious and persistent mental illness through regular contact in the community at a frequency determined through negotiation with each clientComplete a comprehensive assessment of the nature of each client's unique goals and needs through a collaborative, supportive and therapeutic relationship with each client and their support networksProvide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and conducting an Ontario Common Assessment of Need (OCAN)Provide direct practical supportive counselling and assistance to clients in their pursuit of identified goals and needs such as:Acquiring shelter, food, income, ID and clothingDeveloping a healthy support networkAccessing primary health and psychiatric careDeveloping personal skills in the areas of budgeting, medication and symptom managementDeveloping harm reduction strategies in relation to substance useDeveloping strategies for the pursuit of educational/vocational interestsDeveloping coping strategies and accessing/securing safe/affordableDevelop, implement and monitor service care plans and crisis prevention/intervention plans in partnership with clientsTeach life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) Assist clients to identify and manage symptoms and develop effective coping skillsAssist clients with emergency and/or crisis needs as required/appropriateAssist clients with accessing and coordinating other community resources, supports, services and appointmentsLiaise with each client's support network members as appropriate and where client consent has been obtainedProvide services within an anti-racism/anti-oppression frameworkAdvocate on behalf of clients where appropriate and necessaryEstablish and maintain positive working relationships with other service providers, professionals and partnering agencies Establish effective relationships with family members where appropriateDevelop discharge plans in partnership with clientsOther duties as assigned by the Senior/Project Manager or Executive DirectorIndirect Service ResponsibilitiesMaintain the privacy and confidentiality of all client and agency information at all times and in accordance to agency policies and proceduresRecord accurate, clear and concise client case notes in the agency's client database in accordance with agency policies and proceduresMaintain the client paper file in an organized fashionMaintains the privacy, confidentiality and accuracy of information in shared solutions such as IAR, HPG for CHRIS and Better CareSubmit monthly timesheets and expenses in accordance with agency guidelinesParticipate in partnership meetings as requiredParticipate in team meetings, individual supervision, regular agency administration meetings and peer group meetings, providing input and ideas for improving services, efficiencies and ongoing program planningTake responsibility for identifying areas for professional growth and training, in conjunction with the Senior/Project ManagerParticipate in committees within the agencyProvide back-up support to clients during staff vacations and/or other absences.Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activitiesAdhere to all agency policies and procedures and follow established applicable program guidelines, procedures and practicesComply with health and safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptlyOther duties as assigned by the Senior/Project Manager or the ExecutiveWhat You Bring:Must HavesA degree/diploma in social services or health care field with a minimum of three years related experienceProficient Oral and written in French Language is required. Only French Speaking candidates will be considered.Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of RecoveryKnowledge of concurrent disorders and experience with the continuum of addiction servicesKnowledge of community resources for mental health and substance abuseExcellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals Knowledge of the criminal justice system and how it impacts on individuals with mental illnessExcellent judgment and good problem solving skillsExcellent interpersonal skills with proven ability to work effectively at an individual, team and systems levelExcellent organizational, documentation and time management skills, with the ability to structure time and develop work priorities independentlyDemonstrated ability to work within an anti-racism, anti-oppression frameworkThere is driving involved for the position and a car is requiredNice-to-HavesUnderstanding of Ontario healthcare system, organization, policies, and data structures is an asset.Knowledge of other languages is an asset.Understanding of cultural competency and anti-oppression framework.Reflective of a multi-barriered group, as serviced by the program, a strong asset.We believe there are many different ways of developing skills and we love diverse experiences! So even if you don't “tick all the boxes” but think you'd thrive in this role, we encourage you to apply. What We OfferA comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability Defined Benefits Pensions Plan24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave top up program Our Commitment to Diversity and InclusionLOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't “tick all the boxes” but think you'd thrive in this role, you are encouraged to apply.Note: A satisfactory vulnerable sector check (VSC) is also required.CLOSING DATE: December 16, 2024 DATE : 29 novembre 2024LIEU : Toronto, ON – PassagesRÉMUNÉRATION : 53 630 $ - 65 589 $ par an, au prorataLOFT Community Services est une organisation caritative unique et dynamique qui soutient les personnes confrontées à des problèmes complexes, tels que des défis de santé mentale et physique, des troubles liés à la consommation de substances, la pauvreté et l'itinérance. Chaque année, LOFT vient en aide à environ 19 633 personnes et, l'an dernier, a offert 1 861 unités de logement avec soutien. LOFT figure parmi les plus grands fournisseurs de services de santé mentale de ce type en Ontario et a également été reconnu en tant que lauréat du prix « Non-profit Employer of Choice™ » (Employeur de Choix du Secteur Non Lucratif). Pour aider à réaliser sa mission, LOFT recrute un Gestionnaire de Cas.La maîtrise du français est indispensable.Résumé du PosteLe Gestionnaire de Cas soutient des personnes francophones souffrant de troubles mentaux graves et persistants qui nécessitent un accompagnement pour vivre dans la communauté. Ce poste offre des services pratiques de gestion de cas afin d'aider les individus à apporter les changements qu'ils souhaitent dans leur vie pour améliorer leur qualité de vie. Le GC travaille en partenariat avec les clients pour développer un plan de rétablissement, basé sur l'auto-évaluation OCAN du client et l'évaluation complète OCAN du GC. En suivant les principes du rétablissement, le GC offre également un soutien pour l'apprentissage des compétences de vie, l'accès aux ressources et aux soutiens communautaires, l'orientation vers les services appropriés et l'élaboration d'un plan de sécurité. Le GC est aussi responsable de documenter les interactions avec les clients et autres parties concernées, tel que requis. Ce poste nécessite la conduite d'un véhicule, un permis de conduire est donc requis. Les heures de travail peuvent inclure, à l'occasion, des débuts de soirée.Dans le cadre du Programme de Gestion de Cas Communautaire de North York, Passages est un programme en partenariat entre LOFT Community Services, le Centre Francophone et l'Association Canadienne pour la Santé Mentale (ACSM). L'équipe Passage comprend 3 gestionnaires de cas (1 dans chacune des organisations mentionnées) et 1 navigateur de services avec The Access Point (LOFT). Le programme vise à fournir un accès à des services de gestion de cas en santé mentale communautaire en français pour des individus francophones, dont beaucoup sont de nouveaux arrivants au Canada. L'objectif du programme Passage est d'offrir un service personnalisé en français pour ceux qui nécessitent un soutien communautaire individualisé et une connexion avec d'autres ressources. Passage est une approche de promotion et de prévention de la santé mentale visant à accroître la connaissance et la compréhension au sein de la communauté, tout en réduisant la stigmatisation liée aux troubles mentaux. Passage propose une variété de services centrés sur des objectifs de rétablissement, incluant l'évaluation, la planification de services, l'enseignement des compétences, l'orientation vers des ressources et la défense des droits.Vos ResponsabilitésResponsabilités de Service Direct :Fournir un soutien aux clients assignés ayant des troubles mentaux graves et persistants grâce à des contacts réguliers dans la communauté, à une fréquence déterminée en concertation avec chaque client.Effectuer une évaluation complète des objectifs et besoins uniques de chaque client à travers une relation collaborative, de soutien et thérapeutique avec chaque client et leurs réseaux de soutien.Fournir des conseils et de l'aide aux clients pour élaborer un Plan de Sécurité et réaliser une Évaluation Commune des Besoins de l'Ontario (OCAN).Fournir un soutien pratique et des conseils aux clients pour atteindre leurs objectifs tels que :Obtenir un logement, de la nourriture, un revenu, une pièce d'identité et des vêtements.Développer un réseau de soutien positif.Accéder aux soins de santé primaires et psychiatriques.Développer des compétences personnelles en matière de budget, de gestion des médicaments et des symptômes.Élaborer des stratégies de réduction des méfaits pour la consommation de substances.Élaborer des stratégies d'orientation éducative/professionnelle.Développer des stratégies d'adaptation et accéder/obtenir des solutions sûres et abordablesDévelopper, mettre en œuvre et surveiller les plans de soins et les plans de prévention/intervention de crise en partenariat avec les clients.Enseigner des compétences de vie (c'est-à-dire faire les courses, la gestion du budget, la gestion du foyer, l'utilisation des transports en commun, etc.).Aider les clients à identifier et à gérer les symptômes et à développer des stratégies d'adaptation efficaces.Aider les clients à répondre à des besoins d'urgence et/ou de crise, selon les besoins et les circonstances.Aider les clients à accéder à et à coordonner d'autres ressources communautaires, soutiens, services et rendez-vous.Assurer la liaison avec les membres du réseau de soutien de chaque client, selon le cas et lorsque le consentement du client a été obtenu.Fournir des services dans le cadre d'une approche anti-racisme/anti-oppression.Plaider en faveur des clients lorsque cela est approprié et nécessaire.Établir et maintenir des relations de tr