COMMUNITY CASE MANAGER

ONE-YEAR CONTRACT, FULL TIME

CALGARY DREAM CENTRE

We are a Christian organization that has been a lighthouse to the City of Calgary since 2003. We love unconditionally and extend mercy and justice to all. We are committed to the values of faith, hope, and love and prioritize innovation, collaboration, excellence, and integrity in all we do. At the heart of the Calgary Dream Centre is our belief that no one is beyond hope.

MISSION STATEMENT

Because no one in our city is beyond hope. We help people facing housing and addiction challenges find true freedom, life transformation, and a place to call home. We invite the individuals we serve into a supportive community where we walk alongside them on their journey beyond hope to freedom and a life worth living.

ROLES AND RESPONSIBILITIES INCLUDE:

Providing comprehensive case management to all clients, including but not limited to: assessment, individual case plans, referrals, housing assistance location, and advocacy

Developing client personal plans; meet with clients to monitor progress in employment and job training; assist clients with social services needs in collaboration with other organizations as appropriate; advocate with agencies for clients when needed

Mentoring clients and overseeing clients progress and interventions

Monitoring housing and providing support, advice, and direction while ensuring open communication

Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients

Reporting to Property Management on all maintenance needs as well as emergencies related to property

Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives

Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases

Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis

Working hours is M-F , and serves as on call rotation once every six weeks

SCOPE OF EMPLOYMENT:

Work with struggling individuals who may use aggressive behavior (verbal and/or physical) in their interactions with staff and clients

Handling difficult situations with clients which involve the impact of trauma, addictions, suicidal ideations, and/or death of clients

QUALIFICATIONS AND REQUIREMENTS:

Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science or a related and relevant discipline is preferred

A minimum of 3 years experience working in the field of addiction and with marginalized populations

Valid Drivers License with 2 million liability insurance

Well-developed and effective communication skills (written and oral)

Demonstrated skills in critical thinking

Experience with HMIS data base is an asset

Flexibility for after-hours work as required to meet client needs

SKILLS AND ABILITIES:

Ability to effectively manage confrontations and conflict

Self-starter with excellent organizational and problem-solving skills

Ability to manage priorities and workflow demonstrating excellent time management skills

Knowledge of local social service agencies and referrals

Knowledge in preparing reports, and ability to maintain client case files

Ability to work with minimal supervision, take initiative and be self-motivated

Acute attention to detail and a commitment to excellence and high standards

RESPONSIBLE

• Collaborative Mindset Fostering open communication and cooperation to achieve shared organizational goals.
• Culture of Support Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
• Interdepartmental Problem-Solving Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.

As a condition of employment, all staff are required to produce a clear Criminal Record Background check with Vulnerable Sector search upon hire and every three years thereafter.

WHY JOIN US?

Our organization is proud to offer competitive wages and a benefits package to promote the health and wellbeing of our staff and their dependent's. We offer comprehensive training that further equips employees with the skills and resources needed to succeed in their role and to provide quality services to the individuals they serve.

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.