The IT Analyst will manage, maintain, and enhance critical business applications. The ideal candidate will troubleshoot and resolve application issues, develop and deploy automated workflows, support integrations, and customize applications to align with evolving business needs. This role combines technical expertise, user support, and process improvement to optimize application performance and user satisfaction.

Key Responsibilities:

1. Application Support and Troubleshooting:

• Investigate and resolve application defects and errors.
• Document and track incidents, known errors, and risks.
• Provide application administration support, including user management, permissions, and security.

1. Workflow Development and Automation:

• Design, test, debug, and deploy automated workflows to streamline processes.
• Modify and enhance existing workflows to meet changing requirements.
• Develop scripts (e.g., Python, VBA, JS) to automate manual processes.

1. Application Administration and Maintenance:

• Manage deployment of version releases, upgrades, and patches.
• Maintain and support application integrations, ensuring updates and smooth functionality.
• Customize application code to meet specific business needs.

1. Data Management and Quality Assurance:

• Oversee database administration, including data cleanup and validation.
• Migrate data between systems while ensuring quality and accuracy.

1. User Training and Communication:

• Provide end-user training on application features and workflows.
• Communicate change releases and updates effectively to end-users.

1. System Modernization and Security:

• Modernize legacy applications to improve performance and security.
• Apply security patches to applications and ensure compliance with security protocols.

1. Business Process Analysis and Improvement:

• Analyze business processes to identify opportunities for improvement.
• Collaborate with stakeholders to align application functionality with business objectives.

Key Competencies

• Excellent verbal and written communication skills in English
• Analytical and problem-solving abilities.
• Strong attention to detail and commitment to data quality.
• Ability to manage multiple projects and deadlines effectively.
• Knowledge of business process improvement methodologies

Education and Experience

• Bachelors degree in computer science, Information Systems, or a related field.
• Proven experience in application support, development, and administration.
• Strong knowledge of scripting languages such as Python, VBA, or JavaScript.
• Proficiency in database management and data migration techniques.
• The IT Analyst should have exposure to Python and SQL.
• Strong understanding of ETL pipelines is preferred.
• Exposure to workflow development and MS Power Platform is preferred.

Working Conditions

• Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
• Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
• Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours)