The IT Support Specialist will provide technical assistance to end-users and ensure the smooth operation of IT systems and infrastructure. The ideal candidate will excel in troubleshooting a wide range of hardware, software, network, and server-related issues while maintaining optimal performance and organization of IT resources.

Key Responsibilities:

1. Hardware Support:

• Troubleshoot hardware concerns, including keyboards, monitors, and desk phones.
• Manage user workstation setup, relocation, and cable organization.
• Coordinate and manage warranty repairs and replacements.

1. Software and Operating Systems Support:

• Troubleshoot issues with operating systems and installed applications.
• Optimize workstation configurations and performance for efficiency and user experience.
• Manage software licenses to ensure compliance.

1. Network and Server Support:

• Diagnose and resolve network and server-related concerns, including print server communication.
• Address network stability, speed, and remote connection issues.

1. User Support and Technical Assistance:

• Provide hands-on technical support to end-users, resolving issues promptly.
• Assist users with password updates and account management.

1. Telecommunication Support:

• Troubleshoot phone system and desk phone issues.

1. IT Resource Management:

• Organize and maintain IT hardware and related equipment.
• Ensure efficient cable management and IT workspace organization.

Key Competencies

• Excellent verbal and written communication skills in English
• Problem-solving and critical-thinking abilities.
• Knowledge of IT security protocols and software compliance.
• Familiarity with workstation performance tuning.

Education and Experience

• Completion of university degree/college diploma in a STEM discipline and/or 1-2 years related experience
• Proven experience in IT support, help desk, or a similar role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Proficiency in managing operating systems (Windows, MacOS, or Linux).
• Basic understanding of network configurations and server communication.
• Experience with remote connection tools and VPN troubleshooting.
• Excellent organizational skills with a focus on cable management and IT equipment organization.
• Ability to manage multiple tasks efficiently and provide exceptional end-user support.

Working Conditions

• Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
• Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
• Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours)