FRONT DESK LEADER - FULL TIME
Golds Gym West Broadway is hiring a full time Front Desk Leader, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!
About Golds Gym West Broadway
Located just blocks away from the Broadway City Hall Sky Train Station and steps from the 99B line - Tucked underneath the Holiday Inn, it spans 18,000 square feet - featuring some of the best equipment that can be found in Vancouver.
The Golds Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous Muscle Beach and opened up the first Golds Gym on Pacific Avenue in Venice, California. At Golds Gym, our goal is simple: Were here to help you Know Your Own Strength. We are committed to helping people find their inner strength and reach their goals.
We are searching for a NEW TEAM LEADER! With room to grow!
What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• Previous leadership experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must be willing to ask questions and make mistakes.
• Must have reliable transportation (important for openers and closers due to limited bus services)

Time of Work - Must be available Sunday - Thursday Evenings.

• Must be available until 11:15pm (closing)
• Training shifts may be early mid day for the first 5-7 days of employment.
• No extended time off will be permitted from December - April.

Key Responsibilities

• Completed all Customer Service on-boarding training.
• Works closely with Facility Management to ensure all policies and procedures are being followed in detail at the front desk.
• Assists with all basic leadership tasks including administrative and clerical.
• Ensures proper upkeep of facility cleanliness / equipment and ensures all tracking is completed by team.
• Acts professionally and maturely while handing member issues / concerns.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Ensure proper record keeping / notes and communications regarding issues / concerns and club events are kept and communicated to club leaders.
• Assist other leaders with schedule management to ensure proper coverage of the facility.
• (Front Desk Leaders are required to assist with shift coverage as needed).
• Greet members and guest enthusiastically to encourage a positive culture at the club.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are completed in full.
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Ensures all closing procedures are completed daily - and facility is cleaned and secured - ready for the morning opening team.
• Assist the sales team with handling guests / touring and presenting member pricing as needed.
• Assist sales team with completing membership agreements as needed.
• Works closely with sales team and other leaders to ensure proper communication and enforcement of club rules and policies for members and guests while working out.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Ability to make commissions and develop sales skilling when career/role milestones are achieved.
• Ability to grow and develop with an expanding franchise.
• Complimentary membership.
• Discount on Golds Gym merchandise and services.

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Golds Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.