Description
Job Title: Call Center Agent

Location: Halifax, NS
Department: Customer Service
Reports to: Call Center Supervisor
Job Overview:
We are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing high-quality customer service. You will play a crucial role in enhancing customer satisfaction and maintaining positive relationships with clients.

Key Responsibilities

• Provide accurate product or service information to customers.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Document all customer interactions, including details of inquiries, complaints, and responses.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Follow company guidelines and scripts to ensure consistent service delivery.
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Skills, Knowledge and Expertise

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Excellent verbal communication skills with a clear and professional phone etiquette.
• Strong problem-solving abilities and the ability to think on your feet.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Proficiency with computer systems, databases, and call center software.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary and potential bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive team environment.