Role: Engagement Manager
Location: Onsite - Regina, SK
JD:
KEY RESPONSIBILITIES:
- Client Engagement: Serve as the primary point of contact for client leadership and stakeholders, ensuring clear communication and alignment of project goals and objectives.
- Project Management: Lead the delivery of Salesforce Sales Cloud projects within the telecommunications sector, managing timelines, resources, budgets, and risks to ensure on-time and on-budget delivery.
- Stakeholder Management: Build and maintain strong relationships with client executives, understanding their business needs, and translating them into effective project strategies.
- Agile Methodology: Oversee and guide the adoption of Agile practices within the project, ensuring that teams are adhering to Agile principles and delivering value incrementally.
- Scrum Master Responsibilities: Act as a Scrum Master when needed, facilitating Agile ceremonies, removing impediments, and ensuring the team remains focused on sprint goals.
- Team Leadership: Oversee project teams, providing guidance, mentorship, and support to ensure high performance and alignment with project objectives.
- Solution Design: Collaborate with technical architects and consultants to ensure that solutions meet client requirements and are scalable, secure, and sustainable.
- Quality Assurance: Ensure that all project deliverables meet the highest quality standards, conducting regular reviews and implementing improvements where necessary.
- Risk Management: Identify potential risks and issues, developing mitigation strategies and ensuring they are effectively managed throughout the project lifecycle.- Salesforce Vlocity (Desirable): Leverage any experience with Salesforce Vlocity to enhance project delivery within the telecommunications industry.
SKILLS & QUALIFICATIONS:
- Experience: Minimum of 10 years of experience in software project management, with at least 5 years specifically in Salesforce implementations (within the telecommunications sector desirable)
- Salesforce Expertise: Deep understanding of Salesforce Sales Cloud, including hands-on experience with configuration, customization, and integration. Salesforce Industries (Vlocity) experience is a strong advantage.
- Agile & Scrum Mastery: Proven experience with Agile methodologies and acting as a Scrum Master, facilitating Agile ceremonies, and driving continuous improvement within teams.
- Leadership: Proven ability to lead and inspire project teams, with a focus on delivering exceptional client value.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Certifications: Salesforce Certifications, Certified ScrumMaster (CSM), PMP, or similar certifications are highly desirable